Towards Improved Hospital Services: IS/IT Strategic Recommendations for Muhammadiyah Hospital Based on Cost and Prioritization Analysis
Menuju Peningkatan Pelayanan Rumah Sakit: Rekomendasi Strategis IS/IT untuk Rumah Sakit Muhammadiyah Berdasarkan Analisis Biaya dan Prioritas
-
(1) * Rita Ambarwati
Universitas Muhammadiyah Sidoarjo
Indonesia
(2) Moch. Ridho Bintang Pamungkas Politeknik Pelayaran Surabaya
Indonesia
(*) Corresponding Author
Abstract
This mixed-method study looks into the strategic priorities of information systems and technology (IS/IT) at Muhammadiyah Hospital in Sidoarjo, with a focus on long-term goals and alternative tactics. Using the Ward and Peppard approach, the research seeks to develop strategic suggestions and identify potential future application portfolios. The data was examined using cost-benefit analysis (CBA) and ranked using the Analytical Hierarchy Process. Furthermore, professional viewpoints were acquired through focus group discussions to evaluate IS/IT portfolio recommendations. The findings show that cost parameters play an important role in selecting developmental systems. The study emphasizes the need of using a multi-method approach in IS/IT strategic planning within healthcare, as well as the value of expert input in making good decisions. The findings provide a framework for Muhammadiyah Hospital to improve future services and go forward with key IS/IT projects.
References
Abusalma, A. (2021). Strategic agility and its impact on competitive capabilities in healthcare industry. Management Science Letters, 11(9), 2371–2376. https://doi.org/10.5267/j.msl.2021.5.004 DOI: https://doi.org/10.5267/j.msl.2021.5.004
Agwunobi, A., & Osborne, P. (2016). Dynamic Capabilities and Healthcare: A Framework for Enhancing the Competitive Advantage of Hospitals. California Management Review, 58(4), 141–161. https://doi.org/10.1525/cmr.2016.58.4.141 DOI: https://doi.org/10.1525/cmr.2016.58.4.141
AlKhaldi, M., Kaloti, R., Shella, D., Al Basuoni, A., & Meghari, H. (2020). Health system’s response to the COVID-19 pandemic in conflict settings: Policy reflections from Palestine. Global Public Health, 15(8), 1244–1256. https://doi.org/10.1080/17441692.2020.1781914 DOI: https://doi.org/10.1080/17441692.2020.1781914
Ambarwati, R., Lieharyni, D. C. U., & Multazam, M. T. (2020). Transparency principle of GUG for audit it in higher education. Talent Development and Excellence, 12.
Bağdatlı, M. E. C., Akbıyıklı, R., & Papageorgiou, E. I. (2017). A Fuzzy Cognitive Map Approach Applied in Cost–Benefit Analysis for Highway Projects. International Journal of Fuzzy Systems, 19(5), 1512–1527. https://doi.org/10.1007/s40815-016-0252-3 DOI: https://doi.org/10.1007/s40815-016-0252-3
Budiyanto, D., & Setyohadi, D. B. (2017). Strategic information system plan for the implementation of information technology at Polytechnic “API” Yogyakarta. In 5th International Conference on Cyber and IT Service Management (CITSM) (pp. 1–6). IEEE. https://doi.org/10.1109/citsm.2017.8089267 DOI: https://doi.org/10.1109/CITSM.2017.8089267
Carvalho, J. V., Rocha, Á., Vasconcelos, J., & Abreu, A. (2019). A health data analytics maturity model for hospitals information systems. International Journal of Information Management, 46, 278–285. https://doi.org/10.1016/j.ijinfomgt.2018.07.001 DOI: https://doi.org/10.1016/j.ijinfomgt.2018.07.001
Douglas, T. J., & Ryman, J. A. (2003). Understanding competitive advantage in the general hospital industry: evaluating strategic competencies. Strategic Management Journal, 24(4), 333–347. https://doi.org/10.1002/smj.301 DOI: https://doi.org/10.1002/smj.301
Earl, M. J. (2013). Approaches to Information Systems Planning Experiences in strategic information systems planning. In Strategic Information Management (pp. 195–229). Routledge. https://doi.org/10.4324/9780080481135-15 DOI: https://doi.org/10.4324/9780080481135-15
Elrod, J. K., & Fortenberry, J. L. (2018). Catalyzing marketing innovation and competitive advantage in the healthcare industry: the value of thinking like an outsider. BMC Health Services Research, 18(S3). https://doi.org/10.1186/s12913-018-3682-9 DOI: https://doi.org/10.1186/s12913-018-3682-9
Febriyanti, K. D., Samopa, F., & Ambarwati, R. (2019). Strategic Planning for IS/IT of XYZ Internet Service Provider Using Ward and Peppard Method. IPTEK Journal of Proceedings Series, 0(5), 473–479. https://doi.org/10.12962/j23546026.y2019i5.6407 DOI: https://doi.org/10.12962/j23546026.y2019i5.6407
Gaol, F. L., Rahayu, S., & Matsuo, T. (2020). The Development of Information System with Strategic Planning for Integrated System in the Indonesian Pharmaceutical Company. Open Engineering, 10(1), 721–732. https://doi.org/10.1515/eng-2020-0081 DOI: https://doi.org/10.1515/eng-2020-0081
Girinata, I. M. C., & Suryani, E. (2019). Strategic Planning for Systems & Information Technology of XYZ Hospital Using Ward and Peppard Method. IPTEK Journal of Proceedings Series, 0(5), 452. https://doi.org/10.12962/j23546026.y2019i5.6392 DOI: https://doi.org/10.12962/j23546026.y2019i5.6392
Gonzalez, M. E. (2019). Improving customer satisfaction of a healthcare facility: reading the customers’ needs. Benchmarking: An International Journal, 26(3), 854–870. https://doi.org/10.1108/bij-01-2017-0007 DOI: https://doi.org/10.1108/BIJ-01-2017-0007
Hannesto, R., & Surya, M. M. (2017). Information system strategic planning in XYZ foundation at learning and development division. In International Conference on Information Management and Technology (ICIMTech) (pp. 31–34). IEEE. https://doi.org/10.1109/icimtech.2017.8273506 DOI: https://doi.org/10.1109/ICIMTech.2017.8273506
Ismanto, M. A., Harisno, Kusumawardhana, V. H., & Warnars, H. L. H. S. (2018). Strategic Planning Of Information Systems And Information Technology At Agricultural Research And Development Agency, Ministry Of Agriculture. In Indonesian Association for Pattern Recognition International Conference (INAPR) (pp. 267–273). IEEE. https://doi.org/10.1109/inapr.2018.8627011 DOI: https://doi.org/10.1109/INAPR.2018.8627011
Keesara, S., Jonas, A., & Schulman, K. (2020). Covid-19 and Health Care’s Digital Revolution. New England Journal of Medicine, 382(23), e82. https://doi.org/10.1056/nejmp2005835 DOI: https://doi.org/10.1056/NEJMp2005835
Kodama, M. (2021). Sustainable growth through IT-enabled dynamic capabilities. Managing IT for Innovation. Routledge. https://doi.org/10.4324/9781003027997-9 DOI: https://doi.org/10.4324/9781003027997
Kouskoukis, M.-N., & Botsaris, C. (2017). Cost-Benefit Analysis of Telemedicine Systems/Units in Greek Remote Areas. PharmacoEconomics - Open, 1(2), 117–121. https://doi.org/10.1007/s41669-016-0006-z DOI: https://doi.org/10.1007/s41669-016-0006-z
Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. INTENSIF, 4(2), 12024. https://doi.org/10.1088/1742-6596/1424/1/012024 DOI: https://doi.org/10.1088/1742-6596/1424/1/012024
Lv, Z., & Qiao, L. (2020). Analysis of healthcare big data. Future Generation Computer Systems, 109, 103–110. https://doi.org/10.1016/j.future.2020.03.039 DOI: https://doi.org/10.1016/j.future.2020.03.039
Nabelsi, V., & Gagnon, S. (2016). Information technology strategy for a patient-oriented, lean, and agile integration of hospital pharmacy and medical equipment supply chains. International Journal of Production Research, 55(14), 3929–3945. https://doi.org/10.1080/00207543.2016.1218082 DOI: https://doi.org/10.1080/00207543.2016.1218082
Rehman, A., Naz, S., & Razzak, I. (2021). Leveraging big data analytics in healthcare enhancement: trends, challenges and opportunities. Multimedia Systems, 28(4), 1339–1371. https://doi.org/10.1007/s00530-020-00736-8 DOI: https://doi.org/10.1007/s00530-020-00736-8
Shao, Z. (2019). Interaction effect of strategic leadership behaviors and organizational culture on IS-Business strategic alignment and Enterprise Systems assimilation. International Journal of Information Management, 44, 96–108. https://doi.org/10.1016/j.ijinfomgt.2018.09.010 DOI: https://doi.org/10.1016/j.ijinfomgt.2018.09.010
Sigit Gunanto, Nisar, & Irianto, S. Y. (2019). Penyusunan Rencana Strategis Sistem Indormasi Dan Teknologi Informasi (Si/Ti) Organisasi Bisnis Stkip Muhammadiyah Kotabumi Menggunakan Ward Peppard. Jurnal Informatika, 19(2), 109–115. DOI: https://doi.org/10.30873/ji.v19i2.1625
Sousa, M. J., Pesqueira, A. M., Lemos, C., Sousa, M., & Rocha, Á. (2019). Decision-Making based on Big Data Analytics for People Management in Healthcare Organizations. Journal of Medical Systems, 43(9). https://doi.org/10.1007/s10916-019-1419-x DOI: https://doi.org/10.1007/s10916-019-1419-x
Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. The Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002 DOI: https://doi.org/10.1016/j.jsis.2018.12.002
Yang, S., Zhu, X., & Guo, W. (2018). Cost-Benefit Analysis for the Concentrated Solar Power in China. Journal of Electrical and Computer Engineering, 2018, 1–11. https://doi.org/10.1155/2018/4063691 DOI: https://doi.org/10.1155/2018/4063691
Copyright (c) 2024 Rita Ambarwati, Moch. Ridho Bintang Pamungkas
This work is licensed under a Creative Commons Attribution 4.0 International License.
