Empowering MSME Employees: Quality of Work Life and Organizational Support Memberdayakan Karyawan UMKM: Kualitas Kehidupan Kerja dan Dukungan Organisasi
Article Sidebar
Picture in here are illustration from public domain image or provided by the author, as part of their works
Published:
Apr 6, 2024
Keywords:
Employee Performance, Perceived Organizational Support, Quality Of Work Life, Economic Development, MSME Sector
Main Article Content
Abstract
This quantitative study investigates the association between quality of life at work (QWL), perceived organizational support (POS), and employee performance in Kota Magelang's micro, little, and medium-sized firm (MSME) sector. Through a questionnaire issued to 210 MSME employees, with a 100% response rate, the research explores the impact of QWL on both employee performance and POS, as well as the mediating role of POS in the relationship between QWL and employee performance. The findings show a good relationship between QWL and staff performance, as well as a positive influence of QWL on the point of sale. Furthermore, the study emphasizes the mediating role of POS in the relationship between QWL and employee performance. These findings highlight the necessity of improving QWL and POS within MSMEs to support increased employee performance, hence contributing to the economic development of Magelang's City MSME sector.
Article Details
Section
Articles
Copyright (c) 2024 Izzatunissa Rizqi Rahmadani, Nur Hidayah
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Arif, M., Firdaus, M. A., & Rinda, R. T. (2020). Pengaruh Quality of Work Life Dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 3(3), 445–449.
Bima, M. I. M., Basalamah, S., Zakaria, J., & Nurpadila. (2022). Pengaruh Quality Of Work-Life dan Organizational Citizenship Behavior Terhadap Kinerja Karyawan Pada PT. Alfa Retailindo. Paradoks: Jurnal Ilmu Ekonomi, 5(1), 1117. https://doi.org/10.57178/paradoks.v5i1.138
Cintani, C., & Noviansyah, N. (2020). Pengaruh Employee Engagement terhadap Kinerja Karyawan pada PT. Sinar Kencana Multi Lestari. Kolegial, 8(1), 29–44.
Darmawan, K., Irdiana, S., & Ariyono, K. Y. (2023). Peningkatan Kinerja Pegawai Ditinjau Dari Quality Of Work Life Melalui Kepuasan Kerja. Journal of Innovation Research and Knowledge, 3(2), 17–24. https://doi.org/10.53625/jirk.v3i2.5879
DataGO. (2023). Perkembangan Jumlah Karyawan UMKM Kota Magelang Tahun 2020-2023. Diakses dari https://Datago.Magelangkota.Go.Id.
Diana, S., & Frianto, A. (2021). Pengaruh Perceived Organizational Support Dan Employee Engagement Terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1205–1213.
Farmi, N., Apridar, & Bachri, N. (2020). Pengaruh Quality of Work Life Terhadap Kinerja Karyawan PT. POS Indonesia (Persero) KPRK Lhokseumawe Dengan Motivasi Intrinsik Dan Kepuasan Kerja Sebagai Variabel Intervening. J-MIND (Jurnal Manajemen Indonesia), 5(2), 84–93. https://doi.org/10.29103/j-mind.v5i2.3437
Gunawan, S. I., & Hidayatullah, S. (2023). Pengaruh Quality of Work Life terhadap Kinerja Karyawan PT BCA Malang. Jurnal Manajemen Unsera, 9(1), 1–12. https://doi.org/10.30656/sm.v9i1.5861
Hamza, L. M., & Agustien, D. (2019). Pengaruh perkembangan usaha mikro, kecil, dan menengah terhadap pendapatan nasional pada sektor UMKM di Indonesia. Jurnal Ekonomi Pembangunan, 8(2), 127–135.
Irmayanthi, N. P. P., & Surya, I. B. K. (2020). Pengaruh Budaya Organisasi, Quality of Work Life Dan Kepemimpinan Transformasional Terhadap Kinerja Karyawan. E-Jurnal Manajemen Universitas Udayana, 9(4), 1572–1593. https://doi.org/10.24843/ejmunud.2020.v09.i04.p17
Nasution, N. N., & Karneli, O. (2023). Pengaruh Perceived Organizational Support Terhadap Kinerja Melalui Kepuasan Kerja Karyawan PT. Artha Veda Pekanbaru. Jurnal Simki Economic, 6(2), 376–385.
Nugroho, N. E. (2022). Peningkatan Organizational Commitment Dipengaruhi Organizational Support, Job Satisfaction, Dan Quality Of Work Life Pada Koperasi Karyawan Keluarga Besar Petrokimia Gresik (K3PG). Jurnal EKSEKUTIF, 19(1), 1–19.
Prayogi, M. A., Jufrizen, Fahmi, M., & Nasution, M. I. (2022). Exploring Perceived Organizational Support to Improve Account Officer Performance. Jurnal Manajemen, 26(1), 140–161. https://doi.org/10.24912/jm.v26i1.846
Pujianto, W. E., Solikhah, A., & Supriyadi. (2022). Pengaruh Quality Of Work Life (QWL) Dan Motivasi Kerja Terhadap Kinerja Karyawan. Jurnal Kompetensi Social Science, 1(1), 1–11.
Ratnasari, S. L., Wulandari, S., & Hadi, M. A. (2022). Pengaruh Perceived Organizational Support, Human Relation, Kompetensi, Dan Disiplin Kerja Terhadap Kinerja Karyawan. Jurnal Dimensi, 11(1), 115–126. https://doi.org/10.33373/dms.v11i1.3958
Riza, R. A., & Mutiarni, R. (2022). Kinerja Karyawan Umkm Di Masa Pandemi Covid-19 : Systematic Literature Review (SLR). JMD: Jurnal Riset Manajemen & Bisnis Dewantara, 5(1), 35–44. https://doi.org/10.26533/jmd.v5i1.992
Schuberth, F., Hensler, J., & Dijkstra, T. K. (2018). Confirmatory Composite Analysis. Frontiers in Psychology, 9, 254.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Penerbit Alfabeta.
Syarifudin, A., Sudarmadji, & Suherman. (2022). Pengaruh Perceived Organizational Support Dan Psychological Empowerment Terhadap Kinerja Pegawai melalui Organizational Citizenship Behavior di KPP Perusahaan Masuk Bursa. Jurnal Bisnis Dan Manajemen, 27(1), 1–10.
Tiara, T., Oktariansyah, O., Nisa, N., & Mafra, U. (2023). Pengaruh Quality Of Work Life Dan Keadilan Organisasi Terhadap Kinerja Karyawan Pada Pt. Pertamina Patra Niaga Integrated Terminal Palembang. Innovative: Journal Of Social Science Research, 3(5), 982–1994.
Utami, P. R. B. (2022). Manajemen Sumber Daya Manusia Dalam Meningkatkan Kinerja Karyawan UMKM Di Tulungagung. At-Tujjar, 10(2), 153–167.
Bima, M. I. M., Basalamah, S., Zakaria, J., & Nurpadila. (2022). Pengaruh Quality Of Work-Life dan Organizational Citizenship Behavior Terhadap Kinerja Karyawan Pada PT. Alfa Retailindo. Paradoks: Jurnal Ilmu Ekonomi, 5(1), 1117. https://doi.org/10.57178/paradoks.v5i1.138
Cintani, C., & Noviansyah, N. (2020). Pengaruh Employee Engagement terhadap Kinerja Karyawan pada PT. Sinar Kencana Multi Lestari. Kolegial, 8(1), 29–44.
Darmawan, K., Irdiana, S., & Ariyono, K. Y. (2023). Peningkatan Kinerja Pegawai Ditinjau Dari Quality Of Work Life Melalui Kepuasan Kerja. Journal of Innovation Research and Knowledge, 3(2), 17–24. https://doi.org/10.53625/jirk.v3i2.5879
DataGO. (2023). Perkembangan Jumlah Karyawan UMKM Kota Magelang Tahun 2020-2023. Diakses dari https://Datago.Magelangkota.Go.Id.
Diana, S., & Frianto, A. (2021). Pengaruh Perceived Organizational Support Dan Employee Engagement Terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1205–1213.
Farmi, N., Apridar, & Bachri, N. (2020). Pengaruh Quality of Work Life Terhadap Kinerja Karyawan PT. POS Indonesia (Persero) KPRK Lhokseumawe Dengan Motivasi Intrinsik Dan Kepuasan Kerja Sebagai Variabel Intervening. J-MIND (Jurnal Manajemen Indonesia), 5(2), 84–93. https://doi.org/10.29103/j-mind.v5i2.3437
Gunawan, S. I., & Hidayatullah, S. (2023). Pengaruh Quality of Work Life terhadap Kinerja Karyawan PT BCA Malang. Jurnal Manajemen Unsera, 9(1), 1–12. https://doi.org/10.30656/sm.v9i1.5861
Hamza, L. M., & Agustien, D. (2019). Pengaruh perkembangan usaha mikro, kecil, dan menengah terhadap pendapatan nasional pada sektor UMKM di Indonesia. Jurnal Ekonomi Pembangunan, 8(2), 127–135.
Irmayanthi, N. P. P., & Surya, I. B. K. (2020). Pengaruh Budaya Organisasi, Quality of Work Life Dan Kepemimpinan Transformasional Terhadap Kinerja Karyawan. E-Jurnal Manajemen Universitas Udayana, 9(4), 1572–1593. https://doi.org/10.24843/ejmunud.2020.v09.i04.p17
Nasution, N. N., & Karneli, O. (2023). Pengaruh Perceived Organizational Support Terhadap Kinerja Melalui Kepuasan Kerja Karyawan PT. Artha Veda Pekanbaru. Jurnal Simki Economic, 6(2), 376–385.
Nugroho, N. E. (2022). Peningkatan Organizational Commitment Dipengaruhi Organizational Support, Job Satisfaction, Dan Quality Of Work Life Pada Koperasi Karyawan Keluarga Besar Petrokimia Gresik (K3PG). Jurnal EKSEKUTIF, 19(1), 1–19.
Prayogi, M. A., Jufrizen, Fahmi, M., & Nasution, M. I. (2022). Exploring Perceived Organizational Support to Improve Account Officer Performance. Jurnal Manajemen, 26(1), 140–161. https://doi.org/10.24912/jm.v26i1.846
Pujianto, W. E., Solikhah, A., & Supriyadi. (2022). Pengaruh Quality Of Work Life (QWL) Dan Motivasi Kerja Terhadap Kinerja Karyawan. Jurnal Kompetensi Social Science, 1(1), 1–11.
Ratnasari, S. L., Wulandari, S., & Hadi, M. A. (2022). Pengaruh Perceived Organizational Support, Human Relation, Kompetensi, Dan Disiplin Kerja Terhadap Kinerja Karyawan. Jurnal Dimensi, 11(1), 115–126. https://doi.org/10.33373/dms.v11i1.3958
Riza, R. A., & Mutiarni, R. (2022). Kinerja Karyawan Umkm Di Masa Pandemi Covid-19 : Systematic Literature Review (SLR). JMD: Jurnal Riset Manajemen & Bisnis Dewantara, 5(1), 35–44. https://doi.org/10.26533/jmd.v5i1.992
Schuberth, F., Hensler, J., & Dijkstra, T. K. (2018). Confirmatory Composite Analysis. Frontiers in Psychology, 9, 254.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Penerbit Alfabeta.
Syarifudin, A., Sudarmadji, & Suherman. (2022). Pengaruh Perceived Organizational Support Dan Psychological Empowerment Terhadap Kinerja Pegawai melalui Organizational Citizenship Behavior di KPP Perusahaan Masuk Bursa. Jurnal Bisnis Dan Manajemen, 27(1), 1–10.
Tiara, T., Oktariansyah, O., Nisa, N., & Mafra, U. (2023). Pengaruh Quality Of Work Life Dan Keadilan Organisasi Terhadap Kinerja Karyawan Pada Pt. Pertamina Patra Niaga Integrated Terminal Palembang. Innovative: Journal Of Social Science Research, 3(5), 982–1994.
Utami, P. R. B. (2022). Manajemen Sumber Daya Manusia Dalam Meningkatkan Kinerja Karyawan UMKM Di Tulungagung. At-Tujjar, 10(2), 153–167.