E-Commerce Evolution: Trust as a Catalyst for Consumer Choices
Evolusi Perdagangan Elektronik: Kepercayaan sebagai Katalisator Pilihan Konsumen
DOI:
https://doi.org/10.21070/jbmp.v11i1.2028Keywords:
Consumptive Behavior, Consumer Trust, Online Shopping, Entrepreneurship, digital eraAbstract
This study aims to analyze the relationship between consumptive behavior and consumer confidence in online shopping and its impact on entrepreneurship in the digital era. The research method employed is a quantitative survey, which involved distributing questionnaires to 300 respondents who actively engage in online shopping. The data obtained were analyzed using validity tests, reliability tests, and multiple regression analysis to identify the influence of all independent variables. The results showed that consumptive behavior significantly affects consumer confidence, which in turn influences entrepreneurial success in the digital marketplace. This highlights the importance of understanding consumer dynamics for businesses aiming to thrive in the evolving online shopping landscape.
References
Ahmad, M. B., Fawad Ali, H., Sabir Malik, M., Humayun, A. A., & Ahmad, S. (2019). Factors Affecting Impulsive Buying Behavior with Mediating role of Positive Mood: An Empirical Study. European Online Journal of Natural and Social Sciences, 8(1), 17–35. http://www.european-science.com
Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. 2019. Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 252-271. DOI: https://doi.org/10.1177/1094670511411703
Chen, Y., Yan, X., Fan, W., & Gordon, M. 2019. The joint moderating role of trust propensity and gender on consumers' online shopping behavior. Computers in Human Behavior, 89, 161-169.
Choi, Y., & Mai, D. Q. (2018). The sustainable role of the e-trust in the B2C e-commerce of Vietnam. Sustainability (Switzerland), 10(1). https://doi.org/10.3390/su10010291 DOI: https://doi.org/10.3390/su10010291
Costa, J., & Castro, R. (2021). Smes must go online—e-commerce as an escape hatch for resilience and survivability. Journal of Theoretical and Applied Electronic Commerce Research, 16(7), 3043–3062. https://doi.org/10.3390/jtaer16070166 DOI: https://doi.org/10.3390/jtaer16070166
Dan, K. (2021). Primanomics : j. 2, 1–16.
Dias, E. G., de Oliveira, L. K., & Isler, C. A. (2022). Assessing the effects of delivery attributes on e-shopping consumer behaviour. Sustainability (Switzerland), 14(1), 1–19. https://doi.org/10.3390/su14010013 DOI: https://doi.org/10.3390/su14010013
Fan, A., & Lyu, J. 2019. Trust and Satisfaction: The Relationship among Mobile Payment Users. Journal of Retailing and Consumer Services, 48, 232-239.
Fariana, R. E., Surindra, B., & Arifin, Z. (2021). The Influence of Financial Literacy, Lifestyle and Self-Control on the Consumption Behavior of Economic Education Student. International Journal of Research and Review, 8(8), 496–503. https://doi.org/10.52403/ijrr.20210867 DOI: https://doi.org/10.52403/ijrr.20210867
Fu, Y., Li, H., Liu, J., & Zhang, Y. 2020. The Impact of Fast Delivery on Online Consumer Purchase Behavior. Journal of Retailing and Consumer Services, 56, 102194.
Ghasemaghaei, M., Eslami, S. P., & Deal, K. 2020. The Influence of Privacy Concern on User's Behavioral Intentions in IoT-Enabled Environments: Investigating the Roles of Cultural Differences. Information & Management, 57(6), 103382.
Groth, J., & Venkatesh, A. 2020. Mobile Shopping: The New Retailing Frontier. Journal of Retailing and Consumer Services, 52, 101932. DOI: https://doi.org/10.1016/j.jretconser.2019.101932
Jin, S.V., Muqaddam, A., & Ryu, E. 2019. Instafamous and Social Media Influencer Marketing. Marketing Intelligence & Planning, 37(5), 567-579. DOI: https://doi.org/10.1108/MIP-09-2018-0375
Kraus, S., Palmer, C., Kailer, N., Kallinger, F. L., & Spitzer, J. (2019). Digital entrepreneurship: A research agenda on new business models for the twenty-first century. International Journal of Entrepreneurial Behaviour and Research, 25(2), 353–375. https://doi.org/10.1108/IJEBR-06-2018-0425 DOI: https://doi.org/10.1108/IJEBR-06-2018-0425
Leong, L.-Y., Hew, T.-S., Tan, G.W.-H., & Ooi, K.-B. 2021. Predicting the Determinants of the NFC-Enabled Mobile Credit Card Acceptance: A Neural Network Approach. Expert Systems with Applications, 117, 244-257.
Lin, J., Wang, B., Wang, N., & Lu, Y. 2019. Understanding the Evolution of Consumer Trust in Mobile Commerce: A Longitudinal Study. Information Technology & People, 32(1), 81-108.
Lou, C., & Yuan, S. 2019. Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), 58-73. DOI: https://doi.org/10.1080/15252019.2018.1533501
Machin, Muhammad Reza Aulia, Joni Hendra, Elvina Safitri, & Bawono, A. (2023). Keberlanjutan UMKM di Jawa Barat di Tinjau Dari New-era Business : Transformasi Digital, Dividen Digital, dan Kewirausahaan. Jurnal Bisnisman : Riset Bisnis Dan Manajemen, 5(1), 01–15. https://doi.org/10.52005/bisnisman.v5i1.130 DOI: https://doi.org/10.52005/bisnisman.v5i1.130
Nazwa Salsabila Lubis, & Muhammad Irwan Padli Nasution. (2023). Perkembangan Teknologi Informasi Dan Dampaknya Pada Masyarakat. Jurnal Multidisiplin Saintek , 01(12), 21–30.
Nur Khasanah, N. (2019). Teori S-O-R. Repository Universitas Semarang, 1, 105–112.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. 2020. E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality. Journal of Service Research, 7(3), 213-233.Rahayu, R., & Day, J. 2017. “E-commerce adoption by SMEs in developing countries: Evidence from Indonesia”. Eurasian Business Review, 7(1), 25-41. DOI: https://doi.org/10.1177/1094670504271156
Recker, J., & von Briel, F. (2019). The future of digital entrepreneurship research: Existing and emerging opportunities. 40th International Conference on Information Systems, ICIS 2019, 1–9.
Retnowati, E., & Mardikaningsih, R. (2021). Study on Online Shopping Interest Based on Consumer Trust and Shopping Experience. Journal of Marketing and Business Research, 1(1), 15–24.
Schiffman, L.G., & Wisenblit, J. 2019. Consumer Behavior. Pearson.
Sima, V., LLeana, G. G., Jonel, S., & Dumitru, N. (2020). Influences of the Industry 4.0. Journal of Ambient Intelligence and Humanized Computing, 13(8), 4041–4056. DOI: https://doi.org/10.1007/s12652-021-03177-x
Tajvidi, R., Wang, Y., Hajli, N., & Love, P.E.D. 2020. Brand Value Co-Creation in Social Commerce: The Role of Interactivity, Social Support, and Relationship Quality. Computers in Human Behavior, 115, 105238. DOI: https://doi.org/10.1016/j.chb.2017.11.006
Uzoma Okwudili Nnaji, Lucky Bamidele Benjamin, Nsisong Louis Eyo-Udo, & Emmanuel Augustine Etukudoh. (2024). A review of strategic decision-making in marketing through big data and analytics. Magna Scientia Advanced Research and Reviews, 11(1), 084–091. https://doi.org/10.30574/msarr.2024.11.1.0077 DOI: https://doi.org/10.30574/msarr.2024.11.1.0077
White, K., Habib, R., & Hardisty, D. J. (2019). How to SHIFT consumer behaviors to be more sustainable: A literature review and guiding framework. Journal of Marketing, 83(3), 22–49. https://doi.org/10.1177/0022242919825649 DOI: https://doi.org/10.1177/0022242919825649
Witek, L., & Kuźniar, W. (2021). Green purchase behavior: The effectiveness of sociodemographic variables for explaining green purchases in emerging market. Sustainability (Switzerland), 13(1), 1–18. https://doi.org/10.3390/su13010209 DOI: https://doi.org/10.3390/su13010209
Xu, X., & Jackson, J. E. 2019. Examining Customer Channel Selection Intention in the Omni-channel Retail Environment. International Journal of Production Economics, 208, 434-445. DOI: https://doi.org/10.1016/j.ijpe.2018.12.009
Zhang, T., Tao, D., & Qu, X. 2020. The Impact of Online Reviews on Consumers' Purchase Decisions: A Quantitative Integration of Empirical Evidence. Journal of the Association for Information Science and Technology, 71(5), 1110-1120.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Siti Halipah, Yuliana, Asmar Yulastri, Elida, Retnaningtyas Susanti

This work is licensed under a Creative Commons Attribution 4.0 International License.