Elevating Employee Performance: The Mediating Role of Job Satisfaction in Batam's Four-Star Hotels
Meningkatkan Kinerja Karyawan: Peran Mediasi dari Kepuasan Kerja di Hotel Bintang Empat di Batam
DOI:
https://doi.org/10.21070/jbmp.v11i1.2058Keywords:
Training, Compensation, Work Environment, Motivation, Employee PerformanceAbstract
The research was designed to analyze how training, compensation, work environment, and motivation affect employee job satisfaction and performance, with a particular focus on understanding both direct and indirect effects. The object of this study is a four-star hotel in Batam City, and the sample consisted of 320 respondents. Data were collected through questionnaires, and the analysis was conducted using the Smart PLS application. The results of the study indicate that compensation significantly influences employee job satisfaction and performance, while training, work environment, and motivation also play crucial roles in enhancing overall employee effectiveness.
References
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Hendrasti, N., Syahrul, L., & Fahmy, R. (2022). The Effect of Compensation and Workload on Employee Performance at PT. X Padang City with Job Satisfaction as a Mediating Variable. Journal of Social Research, 2(1), 65–78. https://doi.org/10.55324/JOSR.V2I1.451
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Ingsih, K., Riskawati, N., Prayitno, A., & Ali, S. (2021). The role of mediation on work satisfaction to work environment, training, and competency on employee performance. Jurnal Aplikasi Manajemen, 19(3), 469–482. https://doi.org/10.21776/UB.JAM.2021.019.03.02
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Pracoyo, N. A., Tubastuvi, N., Santoso, S. B., & Wahyuni, S. (2022). Determinants of employee performance: The mediating role of job satisfaction. International Journal of Research in Business and Social Science (2147- 4478), 11(2), 144–156. https://doi.org/10.20525/IJRBS.V11I2.1595
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Aini, A. Q., Febriyantoro, M. T., Zulkifli, Z., Suleman, D., Saputra, F., & Suyoto, T. (2022). The effect of training and compensation for employee performance with employee job satisfaction as intervening variables on msme in south tangerang. Journal of Industrial Engineering & Management Research, 3(6), 231–240. https://doi.org/10.7777/JIEMAR.V3I6.439
Alsafadi, Y., & Altahat, S. (2021). Human Resource Management Practices and Employee Performance: The Role of Job Satisfaction. Journal of Asian Finance, Economics and Business, 8(1), 519–529. https://doi.org/10.13106/JAFEB.2021.VOL8.NO1.519
Apriyanti, R., Sudiarditha, I. K. R., & Saptono, A. (2021). Effect of reward and work environment on employee performance through work satisfaction as a mediation (study on employees of pt. International chemical industry). Dinasti International Journal of Economics, Finance & Accounting, 1(6), 979–1002. https://doi.org/10.38035/DIJEFA.V1I6.718 DOI: https://doi.org/10.38035/dijefa.v1i6.718
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Caroline, N., & Sukandi, P. (2023). The Influence Of Compensation And Motivation On Employee Performance At The Tamansari Semanggi Apartment. International Journal of Social Service and Research, 3(11), 2888–2898. https://doi.org/10.46799/IJSSR.V3I11.599 DOI: https://doi.org/10.46799/ijssr.v3i11.599
Cik, A., Asdar, M., Anwar, A. I., & Efendi, S. (2021). Impact of Training and Learning Organization on Employee Competenceand Its Implication on Job Satisfaction and Employee Performance of Bank in Indonesia. Psychology and Education Journal, 58(1), 140–156. https://doi.org/10.17762/PAE.V58I1.753 DOI: https://doi.org/10.17762/pae.v58i1.753
Dharmawan, F., & Kurniawan, D. (2023). Influence of Work Motivation, Occupational Health and Safety on Employee Performance of PT. Cipta Abadi Jaya Trans with Job Satisfaction as Mediating Variable. Journal of Accounting and Finance Management, 4(1), 95–103. https://doi.org/10.38035/JAFM.V4I1.196 DOI: https://doi.org/10.38035/jafm.v4i1.196
Fadilah, M. F., Asfiah, N., & Roz, K. (2023). The Effect of Training and Work Environment on Employee Performance with Job Satisfaction as Moderating Variable at PT Karsa Mulia Sejahtera Balikpapan. Jamanika (Jurnal Manajemen Bisnis Dan Kewirausahaan), 3(02), 168–176. https://doi.org/10.22219/JAMANIKA.V3I02.27360 DOI: https://doi.org/10.22219/jamanika.v3i02.27360
Gamal, N. L., Yufra, S., Taneo, M., & Halim, L. (2022). Job satisfaction as a mediation variable in the relationship between work safety and health (k3) and work environment to employee performance. Jurnal Aplikasi Manajemen, 16(3), 486–493. https://doi.org/10.21776/UB.JAM.2018.016.03.13 DOI: https://doi.org/10.21776/ub.jam.2018.016.03.13
Ghozali, I. (2021). Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.2.9 Untuk Penelitian Empiris, 3/E. Badan Penerbit Undip.
Ghozali, I., & Latan, H. (2012). Partial Least Squares: Konsep, Teknik dan Aplikasi SmartPLS 2.0 M3. In Universitas Diponegoro. Badan Penerbit Universitas Diponegoro. https://digilib.undip.ac.id/2012/10/05/partial-least-squares-konsep-teknik-dan-aplikasi-smartpls-20-m3/
Giousmpasoglou, C., & Marinakou, E. (2024). Human Resources Management in Hotels. 129–158. https://doi.org/10.1007/978-3-031-52803-3_6 DOI: https://doi.org/10.1007/978-3-031-52803-3_6
Hadianto, A., Rochaida, E., & Zainurossalamia, S. (2023). The influence of compensation, work environment, and leadership on employee performance at pt bpd kaltim kaltara with job satisfaction as a mediating variable. Jurnal Ekonomi, 12(04). https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/3039
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (Cengage, Ed.; 8th Edition). Pearson Education Limited,.
Hardiyansyah, I., Razak, I., & Sanusi Silitonga, E. (2023). The Influence of Motivation and Compensation on Employee Performance at Pt Unisadhuguna with Job Satisfaction Mediation. JOURNAL OF ECONOMICS, FINANCE AND MANAGEMENT STUDIES, 06(09). https://doi.org/10.47191/JEFMS/V6-I9-19 DOI: https://doi.org/10.47191/jefms/v6-i9-19
Hassan, Md. S., Mizanuzzaman, Md. M., & Islam, K. M. A. (2020). The Effects of Training to the Employee Performance and Development: A Study of Fareast Islami Life Insurance Company Limited, Bangladesh. International Journal of Business and Management Future, 4(2), 17–40. https://doi.org/10.46281/IJBMF.V4I2.785 DOI: https://doi.org/10.46281/ijbmf.v4i2.785
Hendrasti, N., Syahrul, L., & Fahmy, R. (2022). The Effect of Compensation and Workload on Employee Performance at PT. X Padang City with Job Satisfaction as a Mediating Variable. Journal of Social Research, 2(1), 65–78. https://doi.org/10.55324/JOSR.V2I1.451 DOI: https://doi.org/10.55324/josr.v2i1.451
Ida Iriani, N., Sasongko, T., Rifai, M., Indrihastuti, P., Agustin Widhi Yanti, D., & Author, C. (2023). Leadership Style, Compensation and Competence Influence on Employee Performance through Job Satisfaction. Journal of Business and Management Studies, 5(1), 38–49. https://doi.org/10.32996/JBMS.2023.5.1.5 DOI: https://doi.org/10.32996/jbms.2023.5.1.5
Indra, M. Y. (2022). Analisis Tambahan Penghasilan Pegawai, Lingkungan Kerja dan Motivasi Kerja terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Pemediasi. Journal of Business and Economics (JBE) UPI YPTK, 7(3), 266–278. https://doi.org/10.35134/JBEUPIYPTK.V7I3.174 DOI: https://doi.org/10.35134/jbeupiyptk.v7i3.174
Indrawati, L., Sujana, I., & Agung, A. (2020). The effect of compensation and motivation toward work satisfaction in improving employee performance in pt. Panin bank utama branch office (kcu) kuta bali. INTERNATIONAL JOURNAL OF SUSTAINABILITY , EDUCATION, AND GLOBAL CREATIVE ECONOMIC (IJSEGCE), 3(2), 484–492. https://doi.org/10.1234/IJSEGCE.V3I2.155
Indrayani, I., Nurhatisyah, N., Damsar, D., & Wibisono, C. (2023). How does millennial employee job satisfaction affect performance? Higher Education, Skills and Work-Based Learning, ahead-of-print(ahead-of-print). https://doi.org/10.1108/HESWBL-01-2023-0004/FULL/PDF DOI: https://doi.org/10.1108/HESWBL-01-2023-0004
Ingsih, K., Riskawati, N., Prayitno, A., & Ali, S. (2021). The role of mediation on work satisfaction to work environment, training, and competency on employee performance. Jurnal Aplikasi Manajemen, 19(3), 469–482. https://doi.org/10.21776/UB.JAM.2021.019.03.02 DOI: https://doi.org/10.21776/ub.jam.2021.019.03.02
Iqbal, M. A., Saluy, A. B., & Hamdani, A. Y. (2021). The effect of work motivation and work environment on employee performance mediated by job satisfaction (at pt ici paints indonesia). Dinasti International Journal of Education Management And Social Science, 2(5), 842–871. https://doi.org/10.31933/DIJEMSS.V2I5.942 DOI: https://doi.org/10.31933/dijemss.v2i5.942
Kanapathipillai, K., & Azam, S. M. F. (2020). The impact of employee training programs on job performance and job satisfaction in the telecommunication companies in malaysia. European Journal of Human Resource Management Studies, 4(3). https://doi.org/10.46827/EJHRMS.V4I3.857 DOI: https://doi.org/10.46827/ejhrms.v4i3.857
Kumari, K., Barkat Ali, S., Un Nisa Khan, N., & Abbas, J. (2021). Examining the Role of Motivation and Reward in Employees’ Job Performance through Mediating Effect of Job Satisfaction: An Empirical Evidence. International Journal of Organizational Leadership, 10(4), 401–420. https://doi.org/10.33844/IJOL.2021.60606 DOI: https://doi.org/10.33844/ijol.2021.60606
Kuswati, Y. (2020). The Effect of Motivation on Employee Performance. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 3(2), 995–1002. https://doi.org/10.33258/BIRCI.V3I2.928 DOI: https://doi.org/10.33258/birci.v3i2.928
Lisa, O., Farhan, D., & Naisah, N. (2023). Analysis of the Influence of Motivation and Work Environment on Employee Performance and Job Satisfaction as Intervening Variables. Journal of Economics, Finance and Management Studies, 06(09), 4505–4518. https://doi.org/10.47191/JEFMS/V6-I9-41 DOI: https://doi.org/10.47191/jefms/v6-i9-41
Mehale, K. D., Govender, C. M., & Mabaso, C. M. (2021). Maximising training evaluation for employee performance improvement. SA Journal of Human Resource Management, 19. https://doi.org/10.4102/SAJHRM.V19I0.1473 DOI: https://doi.org/10.4102/sajhrm.v19i0.1473
Mohd, I. H., Julan, J., & Besar, T. B. H. T. (2020). Strategic Training and Development: The Impact on Employees’ Performance. Journal of International Business, Economics and Entrepreneurship, 5(2), 80–84. https://doi.org/10.24191/JIBE.V5I2.14246 DOI: https://doi.org/10.24191/jibe.v5i2.14246
Mon, M. D., & Islam, Md. S. (2021). Analysis of the Influence of Employee Salaries, Job Stability, Job Enrichment on Employee Commitment with Job Satisfaction as Mediation. International Journal of Research and Innovation in Social Science, 5(6), 234–238. https://ideas.repec.org/a/bcp/journl/v5y2021i6p234-238.html
Mon, M. D., & Sitepu, F. A. B. (2023). Factors Affecting Employee Performance in The Hospitality Industry in Batam City, Indonesia. International Journal of Research and Innovation in Social Science, 7(7), 1086–1094. https://ideas.repec.org/a/bcp/journl/v7y2023i7p1086-1094.html DOI: https://doi.org/10.47772/IJRISS.2023.70785
Muhtarom, A., Syafik, M., Pratiwi, N., Badriyah, N., & Lubis, Z. (2023). Analisis motivasi, lingkungan kerja, kompetensi, dan kompensasi terhadap kinerja dimediasi kepuasan kerja karyawan pada umkm ud. Noer berkah abadi (metode partial least square (pls) - struktural equation modeling (sem)). Jurnal Penelitian Manajemen Terapan (PENATARAN), 8(1), 22–32. https://journal.stieken.ac.id/index.php/penataran/article/view/720
Nurbaeti, N., Saluy, A. B., & Bari, A. (2023). The Influence of Leadership, Motivation, and Work Environment on Employee Performance Through Job Satisfaction as a Mediating Variable. International Journal of Advanced Multidisciplinary, 2(1), 177–191. https://doi.org/10.38035/IJAM.V2I1.254 DOI: https://doi.org/10.38035/ijam.v2i1.254
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