Synergy of Organizational Citizenship Behavior, Employee Commitment, and Leader-Member Exchange in Improving Performance Through Organizational Trust at Election Commission
Sinergi antara Perilaku Kewarganegaraan Organisasi, Komitmen Karyawan, dan Pertukaran Pemimpin-Anggota dalam Meningkatkan Kinerja Melalui Kepercayaan Organisasi di Komisi Pemilihan Umum
DOI:
https://doi.org/10.21070/jbmp.v11i2.2160Keywords:
Organizational Citizenship Behavior, Employee Commitment, Leader-Member Exchange, Organizational Trust, performanceAbstract
This research aims to examine the impact of Organizational Citizenship Behavior (OCB), Employee Commitment, and Leader-Member Exchange (LMX) on employee performance, with Organizational Trust acting as a mediating variable, among staff of the General Election Commission across South Sulawesi. The study employed both descriptive and explanatory survey methods, using a cross-sectional design. The target population consisted of 448 employees from the provincial and district/city-level General Election Commissions across 24 regions in South Sulawesi. A proportional random sampling technique based on regional distribution was applied, resulting in a sample of 211 respondents, determined through the Slovin formula. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of AMOS software. The findings revealed that: (1) OCB significantly and positively influences Organizational Trust; (2) Employee Commitment has a significant and positive effect on Organizational Trust; (3) LMX positively affects Organizational Trust; (4) OCB significantly enhances employee performance; (5) Employee Commitment also exerts a significant positive influence on performance; (6) LMX does not have a direct significant effect on performance; (7) Organizational Trust significantly influences performance; (8) OCB contributes positively to performance indirectly through Organizational Trust; (9) Employee Commitment positively impacts performance through Organizational Trust; (10) LMX exerts a significant indirect effect on performance mediated by Organizational Trust.
References
Adu, J., & Nawangsari, L. C. (2022). Building Organizational Citizenship Behavior Toward Environment Through Organizational Culture, Organizational Commitment And Mediated Self-Efficacy. International Journal Of Indonesian Business Review, 1(1), 80–89. Https://Doi.Org/10.54099/Ijibr.V1i1.251 DOI: https://doi.org/10.54099/ijibr.v1i1.251
Aisyah, N., & Prasetya, A. (2020). The Effect Of Organizational Commitment On Employee Performance Through Organizational Trust As A Mediating Variable. Journal Of Business Administration, 85(1), 47–55.
Blau, P. M. (1964). Justice In Social Exchange. Sociological Inquiry, 34(2), 193–206. Doi: 10.1111/J.1475-682X.1964.TB00583.X DOI: https://doi.org/10.1111/j.1475-682X.1964.tb00583.x
CAMPBELL, J. P., Mchenry, J. J., & WISE, L. L. (1990). MODELING JOB PERFORMANCE IN A POPULATION OF JOBS. Personnel Psychology, 43(2), 313–575. Doi: 10.1111/J.1744-6570.1990.TB01561.X DOI: https://doi.org/10.1111/j.1744-6570.1990.tb01561.x
Chen, S. Y., Ahlstrom, D., & Uen, J. F. (2025). Organizational Trust And Employee Work Outcomes: A Moderated Mediation Model. Current Psychology, 44(8), 6565–6578. Doi: 10.1007/S12144-025-07626-0/FIGURES/2 DOI: https://doi.org/10.1007/s12144-025-07626-0
Cropanzano, R., Dasborough, M. T., & Weiss, H. M. (2017). Affective Events And The Development Of Leader–Member Exchange. Academy Of Management Review, 42(2), 233–258. DOI: https://doi.org/10.5465/amr.2014.0384
Dirks, K. T., & Ferrin, D. L. (2002). Trust In Leadership: Meta-Analytic Findings And Implications For Research And Practice. Journal Of Applied Psychology, 87(4), 611–628. DOI: https://doi.org/10.1037//0021-9010.87.4.611
Fatmawati, A. K., Setiani, & Maksum, I. (2023). The Effect Of Organizational Citizenship Behavior And Leader-Member Exchange On Employee Performance Of PT Gresik Migas: Employee Commitment As An Intervening Variable. Asian Journal Of Economics, Business And Accounting, 23(23), 200–212. Doi: 10.9734/AJEBA/2023/V23I231181 DOI: https://doi.org/10.9734/ajeba/2023/v23i231181
Fauziah, N., Et Al. (2024). The Influence Of Organizational Citizenship Behavior On Employee Performance. Journal Of Strategy And Business, 12(1), 8–17. Https://Doi.Org/10.19184/Jsb.V12i1.40161 DOI: https://doi.org/10.19184/jsb.v12i1.40161
Fitriani, E., Fadli, R. P., & Azizah, S. (2021). Organizational Trust As A Mediator Of The Effect Of Employee Commitment On Employee Performance. Journal Of Management Science, 9(3), 382–392.
Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., & Konopaske, R. (2012). Organizations: Behavior, Structure, Processes (14th Ed.). Mcgraw-Hill Education.
Graen, G. B., & Uhl-Bien, M. (1995). Relationship-Based Approach To Leadership: Development Of Leader-Member Exchange (LMX) Theory. The Leadership Quarterly, 6(2), 219–247. DOI: https://doi.org/10.1016/1048-9843(95)90036-5
Janwar, W., Dwinanda, G., & Daud, A. (2023). Implementation Of Organizational Citizenship Behavior In Mediating Work Life Balance And Organizational Commitment To The Performance Of Futures Brokerage Employees In Makassar City. Journal Of Business And Entrepreneurship, 13(3), 45–60. Https://Doi.Org/10.37476/Jbk.V13i3.4776 DOI: https://doi.org/10.37476/jbk.v13i3.4776
Johannsen, R., & Zak, P. J. (2020). Autonomy Raises Productivity: An Experiment Measuring Neurophysiology. Frontiers In Psychology, 11. Doi: 10.3389/FPSYG.2020.00963 DOI: https://doi.org/10.3389/fpsyg.2020.00963
Kim, S. (2006). Public Service Motivation And Organizational Citizenship Behavior In Korea. International Journal Of Manpower, 27(8), 722–740. DOI: https://doi.org/10.1108/01437720610713521
Komalasari, Y., & Putra, A. (2024). The Impact Of Organizational Culture, Leadership, Self-Efficacy On Employee Performance With Organizational Citizenship Behavior As An Intervening Variable. Journal Of Theoretical And Empirical Practices, 5(2), 112–125.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An Integrative Model Of Organizational Trust. The Academy Of Management Review, 20(3), 709. Doi: 10.2307/258792 DOI: https://doi.org/10.2307/258792
Meyer, J. P., & Alien, N. J. (1991). A Three-Component Conceptualization Of Organizational Commitment. Human Resource Management Review, 1(1), 61–89. Doi: 10.1016/1053-4822(91)90011-Z DOI: https://doi.org/10.1016/1053-4822(91)90011-Z
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, Continuance, And Normative Commitment To The Organization: A Meta-Analysis Of Antecedents, Correlates, And Consequences. Journal Of Vocational Behavior, 61(1), 20–52. Doi: 10.1006/Jvbe.2001.1842 DOI: https://doi.org/10.1006/jvbe.2001.1842
Mubarak, H. (2021). The Influence Of Organizational Culture On Member Performance With Organizational Citizenship Behavior (OCB) As An Intervening Variable. Thesis. Universitas Muhammadiyah Yogyakarta. Https://Etd.Umy.Ac.Id/Id/Eprint/4042/
Nosratabadi, S., Bahrami, P., Palouzian, K., & Mosavi, A. (2020). Leader Cultural Intelligence And Organizational Performance. Arxiv Preprint Arxiv:2010.02678. Https://Arxiv.Org/Abs/2010.02678 DOI: https://doi.org/10.1080/23311975.2020.1809310
Organ, D. W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books.
Pammai, J., Abubakar, H., & Jumarding, A. (2022). The Influence Of Organizational Citizenship Behavior On Employee Performance At PT. Bank Sulselbar, Makassar Main Branch. Journal Of Economy Business Development, 1(2), 101–110. Https://Doi.Org/10.56326/Jebd.V1i2.1815 DOI: https://doi.org/10.56326/jebd.v1i2.1815
Podsakoff, P. M., Mackenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common Method Biases In Behavioral Research: A Critical Review Of The Literature And Recommended Remedies. Journal Of Applied Psychology, 88(5), 879–903. Doi: 10.1037/0021-9010.88.5.879 DOI: https://doi.org/10.1037/0021-9010.88.5.879
Putra, A. W. G., & Riana, I. G. (2021). The Role Of Leader-Member Exchange In Improving Employee Performance: Organizational Trust As A Mediator. Indonesian Journal Of Management And Business, 17(2), 147–156.
Putra P, H., Widodo, S., & Karnati, N. (2017). THE EFFECT OF LEADER MEMBER EXCHANGE (LMX), TRUST, AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) OF THE STATE JUNIOR HIGH SCHOOL TEACHERS IN SURAKARTA. International Journal Of Advanced Research, 5(12), 633–641. Doi: 10.21474/IJAR01/6002 DOI: https://doi.org/10.21474/IJAR01/6002
Ramadani, R., Alam, R., Basalamah, M. S. A., Kamidin, M., & Husain, A. (2022). The Influence Of Organizational Citizenship Behavior, Emotional Intelligence And Organizational Culture On Employee Performance. Center Of Economic Students Journal, 5(1), 37–49. Https://Doi.Org/10.56750/Csej.V5i1.56 DOI: https://doi.org/10.56750/csej.v5i1.56
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th Ed.). Pearson.
Siregar, E., & Hasibuan, B. (2020). The Effect Of Trust In Organization In Mediating Organizational Commitment To Employee Performance. Journal Of Economics And Business, 14(1), 22–29.
Umamah, A. (2023). The Effect Of Job Satisfaction And Organizational Commitment On Performance Through Organizational Citizenship Behavior (OCB) As An Intervening Variable. Thesis. Universitas Muhammadiyah Yogyakarta. Https://Etd.Umy.Ac.Id/Id/Eprint/38507/
Wahyoedi, S., Tj, H. W., & Novizal, G. (2021). The Role Of Organizational Citizenship Behavior In Mediating The Influence Of Competence And Organizational Culture On Employee Performance. Journal Of Management And Business (JOMB), 4(1), 25–36. Https://Doi.Org/10.31539/Jomb.V4i1.3720 DOI: https://doi.org/10.31539/jomb.v4i1.3720
Wibowo, Y., Mujanah, S., & Sumiati, S. (2024). The Influence Of Leader-Member Exchange, Quality Work Life, And Resilience On Employee Performance Through Organizational Citizenship Behavior And Employee Well-Being. International Journal Of Management And Business, 12(1), 45–60.
Widiastuti, N. M. N., & Suartina, I. W. (2024). The Influence Of Organizational Citizenship Behavior And Job Satisfaction On Employee Performance. Widyaamrita: Journal Of Management, Entrepreneurship And Tourism, 4(10), 1899–1907. Https://Doi.Org/10.32795/Vol4wamrtno1th24
Wulandari, T., & Sudharma, M. (2021). ). The Influence Of Leader-Member Exchange On Employee Performance With Organizational Trust As A Mediating Variable. . . Journal Of Management Applications, 19(1), 134–142.
Yuliana, I., & Rahmawati, T. (2020). Leader-Member Exchange And Its Impact On Employee Performance Through Trust In The Organization. Journal Of Applied Management Science, 10(2), 88–96.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 M. Yusuf Alfian Rendra Anggoro KR, A. Nur Fitrianti
This work is licensed under a Creative Commons Attribution 4.0 International License.
