Transformation of Reward Systems to Enhance Employee Engagement in the Digital Platform Work Environment: A Literature Review
Transformasi Sistem Insentif untuk Meningkatkan Keterlibatan Karyawan dalam Lingkungan Kerja Platform Digital: Tinjauan Literatur
DOI:
https://doi.org/10.21070/jbmp.v11i2.2184Keywords:
Employee Engagement, Reward, Digitalization, HR Transformation, Platform WorkAbstract
The transformation of reward systems in the digital work era has become a strategic issue in human resource management. Reward systems are crucial not only as tools of appreciation but also as key mechanisms for building motivation, emotional attachment, and employee loyalty, which ultimately impact organizational performance improvement. This study aims to analyze the contribution of reward systems, both intrinsic and extrinsic to enhance employee engagement in digital platform-based work. Using a literature review method with a descriptive qualitative approach, data collection was conducted through systematic searches and in-depth analysis of relevant scientific literature from journals, books, and trusted articles published. This review examines the forms of rewards, their effectiveness, digital transformation, as well as mediating and moderating factors that influence employee engagement. The findings indicate that fair, personalized, and technology-based rewards significantly increase motivation, loyalty, and employees’ emotional attachment. Digitalization enables reward systems to become more adaptive and relevant to the needs of modern workers. The implications of this study emphasize the importance of a humanistic and contextual HR management strategy to address the challenges of a flexible and digitalized work environment.
References
Agusta, R., & Sahrah, A. (2020). Pengaruh Sistem Reward Terhadap Work Engagement di PT.SVU dengan Keadilan Prosedural Sebagai Variabel Kontrol. Psikostudia : Jurnal Psikologi, 9(2), 134. https://doi.org/10.30872/psikostudia.v9i2.3911 DOI: https://doi.org/10.30872/psikostudia.v9i2.3911
Astari, K., Lestari Kadiyono A, & Batubara, M. (2022). Adaptasi Alat Ukur the Employee Engagement Scale (Ees). Jurnal Ekonomi Dan Bisnis, 11(1), 511–520.
Baqir, M., Hussain, S., Waseem, R., & Islam, K. M. A. (2020). Impact of Reward and Recognition, Supervisor Support on Employee Engagement. American International Journal of Business and Management Studies, 2(3), 8–21. https://doi.org/10.46545/aijbms.v2i3.256 DOI: https://doi.org/10.46545/aijbms.v2i3.256
Benazir, & Iqbal, N. (2015). Impact of Rewards and Leadership on the Employee Engagement in Conventional Banking Sector of Southern Punjab. International Letters of Social and Humanistic Sciences, 57, 30–34. https://doi.org/10.18052/www.scipress.com/ilshs.57.30 DOI: https://doi.org/10.18052/www.scipress.com/ILSHS.57.30
Chand, M., Ambardar, A., Gupta, M., & Kusum. (2022). Impact of Reward, Recognition and Welfare on Employee Engagement. International Journal of Hospitality and Tourism Systems, 15(2), 79–88.
Dawam, M., Arsita, S., Achmad, R., Subakti, A., & Setyaningrum, R. P. (2023). Pengaruh Competence, Reward di Mediasi Perceived Organizational Support Terhadap Employee Engagement. Journal of Trends Economics and Accounting Research, 3(4), 441–445. https://doi.org/10.47065/jtear.v3i4.710 DOI: https://doi.org/10.47065/jtear.v3i4.710
Erlianti, D., Maduratna, E. S., Priatna, H. D. K., & Jusdijachlan, R. (2024). Buku Referensi MSDM : Teori dan Implementasi pada era Digital (Efitra (ed.). PT. Sonpedia Publishing Indonesia.
Falasifa, T., Ayu, A., Arfani, D., & Abdillah, M. H. (2025). trategi Manajemen Sumber Daya Manusia Dalam Meningkatkan Employee Engagement : Kajian Sistematis Literatur. Journal of Artificial Intelligence and Digital Business (RIGGS), 4(2), 6546–6552. DOI: https://doi.org/10.31004/riggs.v4i2.1726
Fathiyyah, S. A., Wolor, C. W., & Utari, E. D. (2025). Analisis Efektivitas Sistem Reward Pada Karyawan Pt P. Jurnal Ilmiah Ekonomi Dan Manajemen, 3(6), 312–318.
Fikri, R., Mujahidin, M. H., Sutisna, N. A., & Najat, N. K. (2024). Dinamika Komunikasi Korporasi dalam Meningkatkan Keterlibatan Karyawan Generasi Z. Education and Social Science Journal, 1(2), 107–118.
Iwanussoleh Iwanussoleh, Ristin Dea Ananda Gesta, Rina Marliana, Bilqis Maharani Qodri, & Mochammad Isa Anshori. (2023). Kompensasi dan Imbalan Digital: Membangun Sistem Kinerja, Bonus, dan Pendekatan Fleksibel untuk Penghargaan Karyawan di Era Digital. Jurnal Manajemen Dan Ekonomi Kreatif, 1(4), 130–143. https://doi.org/10.59024/jumek.v1i4.224 DOI: https://doi.org/10.59024/jumek.v1i4.224
Jaya, A. A., Fahlevi, R., & Basaria, D. (2024). Pengaruh Reward Dan Recognition Terhadap Employee Engagement Karyawan Dalam Bekerja Di Pt X. Journal of Social and Economics Research, 6(1), 1174–1184. https://doi.org/10.54783/jser.v6i1.423 DOI: https://doi.org/10.54783/jser.v6i1.423
Kimutai, K. A., & Sakataka, W. (2015). Effect of reward on employee engagement and commitment at Rift Valley Bottlers Company. International Academic Journal of Human Resource and Business Administration, 1(5), 36–54.
Laelawati, K. (2025). Membangun SDM yang Produktif di Era Kerja Fleksibel: Analisis Tantangan dan Solusi dalam Pengelolaan Remote dan Hybrid Work. Paradoks : Jurnal Ilmu Ekonomi, 8(2), 566–576. DOI: https://doi.org/10.57178/paradoks.v8i2.1169
Liberty, C. K. (2017). The Contribution of Reward Systems to Enhance Employee Engagement. Institution: Nelson Mandela Metropolitan University, January, 47–68.
Luturmas, Y., Wirjawan, T. W., & Arta, D. N. C. (2021). Pengaruh Kompetensi Dan Reward Terhadap Employee Engagement Melalui Perceived Organizational Di Raffana Kids Store. Jurnal Administrasi Dan Manajemen, 12. https://doi.org/10.1088/1751-8113/44/8/085201 DOI: https://doi.org/10.52643/jam.v12i4.2743
Marleyna, Y., Devie, & Foedjiawati. (2022). Reward System, Employee Engagement, and the Role of Employee Satisfaction as Mediating Variable. Petra International Journal of Business Studies, 5(1), 97–108. https://doi.org/10.9744/ijbs.5.1.97-108 DOI: https://doi.org/10.9744/ijbs.5.1.97-108
Metris, D., Rasyiddin, A., & Rismanto, C. (2025). Era Baru Manajemen Sumber Daya Manusia: Transformasi dan Inovasi di Dunia Digital ((A. I. Sastra (ed.))). Yayasan Tri Edukasi Ilmiah.
Muh Ibnu Sholeh. (2023). Pengakuan Dan Reward Dalam Manajemen SDM Untuk Meningkatkan Motivasi Guru. COMPETITIVE: Journal of Education, 2(4), 212–234. https://doi.org/10.58355/competitive.v2i4.41 DOI: https://doi.org/10.58355/competitive.v2i4.41
Muhaimin, M. I., Fauzan, R., Saputra, P., & Karsim. (2025). Pengaruh Reward Dan Work-Life Balance Terhadap Retensi Karyawan Melalui Job Satisfaction Sebagai Mediasi Pada Generasi Z Di Coffee Shop Pontianak. Menulis : Jurnal Penelitian Nusantara, 1(6), 169–181.
Muktamar, A., Hertina, D., Ratnaningsih, R., Syaepudin, S. H., Hendriana, T. I., Masruroh, S. R. A. T., & Nursanti, T. D. (2023). MSDM Era Milenial Pengelolaan (MSDM Yang Efektif Untuk Generaasi Milenial) ((S. Efitra (ed.))). PT. Sonpedia Publishing Indonesia.
Nurcahyo, T. W. (2021). Reward, Perceived Organizational and Supervisor Support (Pos), Work Life Balance Sebagai Faktor Kinerja Karyawan Melalui Employee Engagement. Performance : Jurnal Personalia, Financial, Operasional, Marketing Dan Sistem Informasi, 28(2), 14–27.
Pandzic, L., & Hadziahmetovic, N. (2022). The Impact of Intrinsic Rewards on Employee Engagement in The Food Industry in Bosnia and Herzegovina. International Journal of Business and Administrative Studies, 8(2), 47–62. https://doi.org/10.20469/ijbas.8.10001-2 DOI: https://doi.org/10.20469/ijbas.8.10001-2
Prasetyo, H. R. (2016). Pengaruh reward terhadap employee engagement studi pada karyawan tetap PT Bank Rakyat Indonesia Kantor Cabang Depok = The influence of reward on employee engagement of permanent employee PT Bank Rakyat Indonesia Depok Branch Office. Universitas Indonesia, Fakultas Ilmu Administrasi.
Putri, R. F., Soetjipto, B. E., & Churiyah, M. (2024). The Effect of Work-life Balance and Reward System on Turnover Intention with Employee Engagement as An Intervening Variable. Jurnal Manajemen, Kepemimpinan, Dan Supervisi Pendidikan, 9(1), 795–807. https://doi.org/10.21070/acopen.7.2022.3335 DOI: https://doi.org/10.31851/jmksp.v9i1.15007
Renhoran, M. I., Roswah, H. F., Sundari, S., & Pakpahan, M. (2024). Strategi Peningkatan Keterlibatan Karyawan Melalui Pengelolaan Kinerja Dalam Organisasi Modern. Jurnal Cakrawala Akademika (JCA), 1(3), 940–956. DOI: https://doi.org/10.70182/JCA.v1i3.64
Sadilla, V. (2023). Pengaruh Reward dan Recognition terhadap Employee Engagement (Studi pada PT. X Bagian Direktorat H). Universitas Telkom (Manajemen Bisnis Telekomunikasi & Informatika).
Sadilla, V., & Wahyuningtyas, R. (2023). The Effect of Reward and Recognition on Employee Engagement (Case Study At Pt. X Part Directorate H). International Journal of Engineering Technologies and Management Research, 10(8), 19–32. https://doi.org/10.29121/ijetmr.v10.i8.2023.1352 DOI: https://doi.org/10.29121/ijetmr.v10.i8.2023.1352
Saleh, A., & Mardiana, A. (2021). Pemberian Reward Terhadap Peningkatan Motivasi Kerja Karyawan Dalam Perspektif Islam. MUTAWAZIN (Jurnal Ekonomi Syariah), 2(1), 1–14. https://doi.org/10.54045/mutawazin.v2i1.233 DOI: https://doi.org/10.54045/mutawazin.v2i1.233
Saputra, I. M. D. J. M., & Piartrini, P. S. (2019). Peran Keterlibatan Karyawan pada Hubungan Rewards dan Internal Communication dengan Organizational Citizenship Behaviour. E-Jurnal Manajemen Unud, 8(3), 1696–1726. DOI: https://doi.org/10.24843/EJMUNUD.2019.v08.i03.p19
Siswanto, S., Zahrotul, M., & Masyhuri, M. (2021). Employee Engagement and Motivation as Mediators between the Linkage of Reward with Employee Performance. Journal of Asian Finance, Economics and Business, 8(2), 625–633. https://doi.org/10.13106/jafeb.2021.vol8.no2.0625
Suwandi, S., Astuti, D., & Prisilia, S. (2024). The Effect of Employee Engagement, Individual Characteristics and Communication on the Performance. Daengku: Journal of Humanities and Social Sciences Innovation, 4(4), 593–599. https://doi.org/10.35877/454RI.daengku2655 DOI: https://doi.org/10.35877/454RI.daengku2655
Syahril, R. R., & Nurbiyati, T. (2016). Pengaruh Reward Ekstrinsik & Intrinsik Terhadap Kinerja Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen, 3(1), 23–37. https://doi.org/10.32477/jrm.v3i1.174 DOI: https://doi.org/10.32477/jrm.v3i1.174
Utomo, K. B., & Safaria, S. (2025). Analysis of the Influence of the Performance Measurement System (HR Scorecard) and Rewards on Employee Performance With Employee Engagement as an Intervening Variable at PT BANK ABC Jakarta Area (National Private Bank KBMI 2). Formosa Journal of Sustainable Research, 4(4), 619–646. https://doi.org/10.55927/fjsr.v4i4.189 DOI: https://doi.org/10.55927/fjsr.v4i4.189
Wamweru, T. J. (2017). Relationship Between Total Reward Management Systems and Employee Engagement: A Case Study of Bamburi Cement Limited, Kenya. Management University of Africa, October, 274–282.
Wulandari, S. H. E., Sagirani, T., & Nurmatin, A. (2025). Penilaian Kinerja Berbasis Gamifikasi dan Feedback 360 Derajat Untuk Peningkatan Keterlibatan Karyawan Dalam Aplikasi Hris Berbasis Web. JITET (Jurnal Informatika Dan Teknik Elektro Terapan), 13(2), 1560–1569.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Dallia Alvi Nuro, Kukuh Harianto
This work is licensed under a Creative Commons Attribution 4.0 International License.
