Perceived Organizational Support, Personality, and Lecturer Performance: The Mediating Roles of Organizational Commitment and Digital Literacy
Dukungan Organisasi yang Dirasakan, Kepribadian, dan Kinerja Dosen: Peran Mediasi Komitmen Organisasi dan Literasi Digital
DOI:
https://doi.org/10.21070/jbmp.v12i2.2424Keywords:
Perceived Organizational Support, Personality, Organizational Commitment, Digital Literacy, Lecturer PerformanceAbstract
This study aims to examine the impact of perceived organizational support (POS) and personality traits on the performance of certified lecturers, specifically evaluating the mediating roles of organizational commitment and digital literacy within private universities in West Sumatra. Utilizing an explanatory quantitative approach, data were collected from 337 lecturers via proportionate cluster random sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that while POS and personality significantly enhance both organizational commitment and digital literacy, neither factor directly affects overall lecturer performance. Instead, commitment and digital literacy directly drive performance and fully mediate the relationship between the initial predictors and final academic outcomes. Practically, these findings imply that higher education institutions cannot rely solely on providing structural support or recruiting based on disposition; to successfully translate organizational support into tangible academic performance, management must actively foster institutional commitment and continuously cultivate digital competencies among their faculty.
References
ANTARA Sumbar. (2025). {LLDikti} soroti kualitas perguruan tinggi swasta di Sumbar-Jambi. https://sumbar.antaranews.com/berita/683125/lldikti-soroti-kualitas-perguruan-tinggi-swasta-di-sumbar-jambi
Aryo, M. B., & Suryatni, M. (2025). Pengaruh Kepribadian, Promosi Jabatan, dan Pengalaman Kerja terhadap Komitmen Organisasi. JPSDM -- Jurnal Manajemen {FEB} Universitas Mataram, 4(1), 122–131. https://journal.unram.ac.id
Badan Pusat Statistik. (2024). Jumlah Perguruan Tinggi, Dosen, dan Mahasiswa (Negeri dan Swasta) di Bawah Kementerian Pendidikan Tinggi, Sains, dan Teknologi Menurut Provinsi, 2024. https://www.bps.go.id
Badaruddin, & Fatmasari. (2021). Pengaruh Personality dan Spiritualitas di Tempat Kerja terhadap Kinerja Dosen di Makassar. AkMen: Jurnal Ilmiah, 18(3), 234–244. https://e-jurnal.nobel.ac.id/index.php/akmen
Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173
Barza, A. V., & Galanakis, M. (2022). The Big Five Personality Theory and Organizational Commitment. Psychology, 13(3), 413–419. https://doi.org/10.4236/psych.2022.133027
Blau, P. M. (1964). Exchange and Power in Social Life. John Wiley and Sons.
Costa, P. T., & McCrae, R. R. (1992). Revised {NEO} Personality Inventory ({NEO PI-R}) and {NEO} Five-Factor Inventory ({NEO-FFI}): Professional Manual. Psychological Assessment Resources.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Desaili, D., Anjaningrum, W. D., & Viloria, V. A. (2023). Big Five Personality Traits and Employee Performance: Evidence from Mediation and Moderation Analysis. Jurnal Pendidikan Bisnis Dan Manajemen, 9(3), 275–293. https://doi.org/10.17977/um003v9i32023p274
DeYoung, C. G. (2021). The {Big Five} Personality Factors. In O. P. John & R. W. Robins (Eds.), Handbook of Personality: Theory and Research (4th ed., pp. 113–138). Guilford Press.
Dias, D., & Candeias, T. (Eds.). (2024). Academic Performance: Students, Teachers and Institutions on the Stage. IntechOpen. https://doi.org/10.5772/intechopen.107820
Ding, N., Chen, M., & Hu, L. (2025). The Impact of Personality Traits and {AI} Literacy on the Adoption Intentions of {AI} Among Design Faculty in Chinese Higher Education. Acta Psychologica, 260, 105709. https://doi.org/10.1016/j.actpsy.2025.105709
Eisenberger, R., Shanock, L. R., & Wen, X. (2020). Perceived Organizational Support: Why Caring About Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7, 101–124. https://doi.org/10.1146/annurev-orgpsych-012119-044917
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd ed.). Sage Publications.
Hertiana, M., Miftanudin, A., Agustin, I. R., & Souisa, J. (2025). The Influence of Leadership, Work Discipline, and Work Motivation on Employee Performance (Study at Tegowanu District Office). Formosa Journal of Multidisciplinary Research, 4(1), 283–292. https://doi.org/10.55927/fjmr.v4i1.12856
Hussain, Z., Chenmei, C., Saeed, M., Hassan, N., & Chiragh, F. (2024). Personality and Teachers’ Burnout Stress: Exploring the Digital Competence as Personal Job Resource in Allied Health Institutions. Frontiers in Psychology, 15, 1334371. https://doi.org/10.3389/fpsyg.2024.1334371
Kemdiktisaintek. (2024). Pangkalan Data Pendidikan Tinggi ({PDDikti}): Statistik Perguruan Tinggi Indonesia 2024. https://pddikti.kemdiktisaintek.go.id
Lyu, Y., & Luo, J. (2024). The Relationship Between Digital Literacy and Job Performance of University Teachers: The Chain Mediating Effect of Psychological Empowerment and Job Satisfaction. Current Psychology, 43, 34496–34510. https://doi.org/10.1007/s12144-024-06971-w
Mardiman, Sobandi, A., Suryadi, E., & Kusuma, A. B. (2026). Peran Kompetensi Pedagogik Sebagai Mediasi dalam Kinerja Dosen yang Dipengaruhi Literasi Digital. Jurnal Pendidikan Manajemen Perkantoran (JP Manper), 11(2), 1–10. https://doi.org/10.17509/jpm.v11i2
Meyer, J. P., & Alien, N. J. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
Nitzl, C., Roldán, J. L., & Cepeda Carrión, G. (2016). Mediation Analysis in Partial Least Squares Path Modeling: Helping Researchers Discuss More Sophisticated Models. Industrial Management & Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302
Nurhasanah, Hendriani, S., Kamaliah, K., Rokhmawati, A., & Husna, A. (2025). Enhancing Lecturer Publication Performance in Private Universities: The Role of Organizational Support, Personality, and Organizational Commitment in Riau Islands Province. Journal of Posthumanism, 5(6), 232–240. https://doi.org/10.63332/joph.v5i6.1982
Pan, Y., & Arguelles, R. (2024). The Impact of University Teachers’ Organizational Commitment on Work Performance. Frontiers in Business, Economics and Management, 15(1), 84–88. https://doi.org/10.54097/fbem.v15i1
Paridy, A., Man, S., & Fallo, A. (2025). The Role of Digital Literacy in Mediating the Influence of Regulations and Organizational Support on Lecturer Career Development in East Nusa Tenggara. Amkop Management Accounting Review (AMAR), 5(2), 1654–1663. https://doi.org/10.37531/amar.v5i2.3316
Porwani, S., Adam, M., Zunaidah, Z., & Yuliani, Y. (2026). Sustainable HRM and Lecturer Performance: The Moderating Role of Perceived Organizational Support. Multidisciplinary Reviews, 10(1), 2027002. https://doi.org/10.31893/multirev.2027002
Pratiwi, A. R., & Muzakki, M. (2021). Perceived Organizational Support Terhadap Komitmen Organisasi dan Kinerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis, 22(1), 111–120. https://doi.org/10.30596/jimb.v22i1.5282
Redecker, C., & Punie, Y. (2017). European framework for the digital competence of educators: DigCompEdu. Luxembourg: In Publications Office of the European Union (p. 93). https://publications.jrc.ec.europa.eu/repository/handle/JRC107466
Retnowati, T. H., Mardapi, D., Kartowagiran, B., & Suranto. (2017). Model Evaluasi Kinerja Dosen: Pengembangan Instrumen untuk Mengevaluasi Kinerja Dosen. Jurnal Penelitian Dan Evaluasi Pendidikan, 21(2), 206–214. https://doi.org/10.21831/pep.v21i2.16626
Riduwan. (2018). Skala Pengukuran Variabel-Variabel Penelitian. Alfabeta.
Ringle, C. M., Wende, S., & Becker, J.-M. (2024). {SmartPLS} 4. https://www.smartpls.com
Sefnedi, S., Ramadani, N. A., & Harahap, E. F. (2023). The Mediating Effect of Work Engagement on the Relationship between Perceived Organizational Support, Organizational Justice and Subjective Well-Being. International Journal of Economics, Commerce and Management, 11(2).
Setyawan, F. G., Widyani, A. A. D., & Suardhika, I. N. (2022). Model of Digital Literacy and Organizational Support in Determining Teacher Performance: An Empirical Study. International Journal of Multidisciplinary Research and Analysis, 5(11), 3033–3042. https://doi.org/10.47191/ijmra/v5-i11-11
SINTA Kemdiktisaintek. (2026). Data Score SINTA Universitas Swasta Berdasarkan Provinsi. Kementerian Pendidikan Tinggi, Sains, dan Teknologi. https://sinta.kemdiktisaintek.go.id
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan {R&D} (Edisi Ke-2). Alfabeta.
Suparjo, Dana, Y. A., Komala, C. M., & Sunarsih, E. S. (2023). The Influence of Perceived Organizational Support, Knowledge Sharing, and Employee Engagement on Performance: The Mediating Effect of Organizational Commitment. Academy of Entrepreneurship Journal, 29(S6), 1–11. https://www.abacademies.org/articles/the-influence-of-perceived-organizational-support-knowledge-sharing-and-employee-engagement-on-performance-the-mediating-effect-of-organizational-commitment.pdf
Syahsudarmi, S., Juniarti, A. T., & Setia, B. I. (2024). The Role of Organizational Support in Enhancing Lecturer Performance: The Role of Commitment as a Mediator and Lecturer Certification as a Moderator. Almana: Jurnal Manajemen Dan Bisnis, 8(1), 156–170. https://doi.org/10.36555/almana.v8i1.2490
Tanjung, R., Armansyah, & Sumardin. (2025). Organizational Commitment as a Bridge between Culture and Performance: A Study on Private University Lecturers in Batam. Jurnal Ilmiah Manajemen Kesatuan (JIMKES), 13(5), 3839–3850. https://doi.org/10.37641/jimkes.v13i5.3661
Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The Relation between 21st-Century Skills and Digital Skills: A Systematic Literature Review. Computers in Human Behavior, 72, 577–588. https://doi.org/10.1016/j.chb.2017.03.010
Vuorikari, R., Kluzer, S., & Punie, Y. (2022). {DigComp} 2.2: The Digital Competence Framework for Citizens. https://doi.org/10.2760/115376
Yoon, J., & Lim, J.-C. (1999). Organizational Support in the Workplace: The Case of Korean Hospital Employees. Human Relations, 52(7), 923–945. https://doi.org/10.1023/A:1016963610418
Zhang, L., & Atayan, B. P. (2025). Exploring the Link between Job Satisfaction and Organizational Commitment: Evidence from a Survey on Affective, Normative, and Continuance Commitments. Journal of Circular Economy and Resource Management, 2(1). https://fupress.org/journal/JCERM/index.php/journal/article/view/74
Zhao, X., Lynch, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197–206. https://doi.org/10.1086/651257.
Downloads
Published
License
Copyright (c) 2026 Atika Yusa, Sefnedi, Popi Fauziati
This work is licensed under a Creative Commons Attribution 4.0 International License.
