Competencies and Service Quality of a Private Non-Sectarian University In Cebu City, Philippines
-
(1) Marlon Rael Astillero Rajamangala University of Technology Krungthep, Thailand
Thailand
(2) Tri Febrianti Valentina Rajamangala University of Technology Krungthep, Thailand
Thailand
(3) * Nico Irawan
Rajamangala University of Technology Krungthep, Thailand
Thailand
(*) Corresponding Author
Abstract
This study was to determine the competencies and service quality of government employees teaching part-time at the university. The study collected data on the assessment of the teachers about skills and students regarding the service quality of their teachers in a private non-sectarian university in Cebu City, Philippines. The part-time teachers in the university have extremely high competencies in methodology, motivation, material utilization, instructional process, teaching evaluation, and interaction process. As these college teachers gain experience both in school as teachers and as government employees, they are also enriching their ability and commitment to teaching and for the goal of quality education. The quality of their services is learned through their readings research and self-learning activities as part of their continuing education. The level of competencies among the part-time teachers in the university is not significantly associated with their service quality delivery.
References
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Rosenholtz, S. (1989). Teacher's Workplace: The Social Organization of Schools. New York, Longman
Sadker, M., & Sadker, D. (1997). Teachers, schools, and society. Boston: McGraw Hill.
Schultz, F. (1998/99). Multicultural Education. Dushkin/McGraw.Hill, Akron, USA. P.57. Shahid, M. Saeed. (2003). Journal of Elementary Education Vol.13. Institute of Education and Research, Punjab University. Lahore P. 1 12.
Siddiqui, S. (2007). Rethinking Education in Pakistan; Perspectives, Practice, & Possibilities. Karachi; Paramount Publishing Enterprise.
Stones, E. (1966). An Introduction to Educational Psychology. London: Methuen.
Syracuse. NY: Syracuse University. Joyce, B. & Showers, B. (1983). The coaching of teaching. Educational Leadership,40(1), 4-10.
Whiteley, Philip (2002) Motivation. United Kingdom: Capstone Publishing
Alam Muhammad Tayyam, Farid Sabeen (2011), Factors Affecting Teachers Motivation. International Journal of Business and Social Science. Retrieved from http://www.ijbssnet.com/journals/Vol._2_No._1%3B_January_2018/30.pdf
Arash Shahin, Monireh Samea (2010) Developing the Models of Service Quality Gaps: A Critical Discussion. Retrieved from http://www.macrothink.org/journal/index.php/bms/article/view/395/342
March 30, 2019
Barbara R. Lewis (1993) Service Quality Measurement. Retrieved from http://www.emeraldinsight.com/doi/abs/10.1108/02634509310044199 March 30, 2019
Blomeke Sigrid, Troitschanskaia, Olga, Kuhn Christiane & Fege Judith,( 2013), Modeling and Measuring Competencies in Higher Education: Tasks and Challenges. Retrieved from https://www.sensepublishers.com/media/1531-modeling-and-measuring-competencies-in-higher-education.pdf March 30, 2019
Bristow Sara Frank, Patrick Susan. (2014) An International Study in Competency Education: Postcards from Abroad. Retrieved from http://www.competencyworks.org/wp-content/uploads/2014/10/CW-An-International-Study-in-Competency-Education-Postcards-from-Abroad-October-2014.pdf March 30, 2019
Chris Gibson (2009) Using SERVQUAL to Assess the Customer Satisfaction level of the Oregon HIDTA ISC Analytical Unit. Retrieved from https://www.pdx.edu/cps/sites/www.pdx.edu.cps/files/Using%20SERVQUAL%20to%20assess%20the%20customer%20satisfaction%20level%20of%20the%20Oregon%20HIDTA%20ISC%20alan%20%20-%20Chris%20Gibson-1.pdf March 30, 2019
Civil Service Human Resources (2013) Civil Service Competency Framework. Retrieved from http://resources.civilservice.gov.uk/wp-content/uploads/2012/07/Civil-Service-Competency-Framework-Feb2013.pdf March 30, 2019
Collaborative Working Group of Teacher Training Network of Castile and Leon (2010-2011). Retrieved from http://cfiezamora.centros.educa.jcyl.es/sitio/upload/Modelo%20de%20Competencias%20Profesionales%20del%20Profesorado%20_traducido_Def.pdf
Corpuz, Crispina R. Ph.D. (2006) Human Resource Management (Revised Edition). Manila: Rex Book Store, Inc. March 30, 2019
Deakin Crick (2008) Policy approaches to defining and describing teacher competences. Retrieved from http://ec.europa.eu/education/policy/strategic-framework/doc/defining-teacher-competences_en.pdf March 30, 2019
Ellen Van Velsor and Clemson Turregano (2011) Managing in a Fishbowl: Closing Federal Leadership Gaps Retrieved from: http://www.ccl.org/leadership/pdf/landing/ManagingInFishbowl.pdf March 30, 2019
European Commission (2013) Education and Training. Retrieved from http://ec.europa.eu/education/ March 30, 2019
European Commission, (2013), Education and Training. European Journal of Social Sciences( 2010) Volume 16 No. 2.Retrieved from http://ec.europa.eu/education/tools/et-monitor_en.htm March 30, 2019
Gaster, Lucy, and Squires, Amanda; with Crawley, John et al. (2003) Providing quality in the Public Sector. England: Open University Press.
Gilchrist, S. R., W. H. Dutton, and W. L. Wrinkle. (1985.) Secondary Education for American Democracy. Rinehart and Company Inc, New York, USA.PP.94
Henard, Fabrice, (2009), Learning our Lesson: Review of Quality Teaching in Higher Education, OECD-Institutional management in Higher Education. Retrieved from http://www.oecd.org/edu/imhe/supportingqualityteachinginhighereducation.html
Lieberman, A., and L. Miller. (1984). Teachers, their world, and their work: Implications for school improvement. Alexandria, VA: Association for Supervision and Curriculum Development.
Md.Hussain Kabir and Therese Carlsson (2010) Service Quality- Expectations, perceptions, and satisfaction about the service quality at Destination Gotland - A case study. Retrieved from https://uu.diva-portal.org/smash/get/diva2:351192/FULLTEXT01.pdf
Michael Eraut (2007) Learning to be Professional. Retrieved from http://learningtobeprofessional.pbworks.com/w/page/15914995/Michael%20Eraut
Ministerial Council on Education, Employment Training and Youth Affairs (2003) A National Framework for Professional Standards for Teaching. Retrieved from http://www.curriculum.edu.au/verve/_resources/national_framework_file.pdf
Naik, Krishna C.N., Gantasala, SwapnaBhargavi & Prabhakar, Gantasala, (2010) European Journal of Social Sciences, Volume 16, No. 2. Retrieved from http://www.europeanjournalofsocialsciences.com/ejss_issues.html
Natasa Pantic, Jelena Radisic (2012) Teachers' Competence for Educational Change – the Teacher Perspective. Retrieved from http://www.eera-ecer.de/ecer-programmes/conference/6/contribution/16855/
Nitin Seth, S.G. Deshmukh, Prem Vrat (2005) Service quality models: A Review. Retrieved from http://www.emeraldinsight.com/doi/abs/10.1108/02656710510625211 March 4, 2019
Oser et. al. (1992).Improving Schools through Teacher Leadership. Berkshire: Open University Press.
Pantic Natasa, Radisic Jelena, (2012), Teacher's Competence for Educational Change-The Teacher Perspective, Conference: ECER 2012, The Need for Educational Research to Champion Freedom, Education and Development for All. Retrieved from http://www.eera-ecer.de/ecer2012/ March 4, 2019
Parasuman et al. (1985) Proceedings of the 10th European Conference on Information Technology Evaluation. Retrieved from https://books.google.com.ph/books?id=WtoinkWe36MC&pg=PA256&lpg=PA256&dq=parasuman+et.+al+1985&source=bl&ots=Anz26BdnaU&sig=0mKKNe9o40NjNbtkAcmReR4c0R8&hl=en&sa=X&ei=VG1kVYn7FYeKuATn_YOADw&ved=0CB4Q6AEwAA#v=onepage&q=parasuman%20et.%20al%201985&f=false March 4, 2019
Philip Whiteley (2002) Motivation: People 09.07. Retrieved from https://books.google.com.ph/books/about/Motivation.html?id=IL8MAAAACAAJ&hl=en
Retrieved from http://prime.deped.gov.ph/wp-content/uploads/downloads/2011/09/22June_POPULAR-VERSION-FINAL.pdf
Richard Boyle and Joanna O'Riordan (2013) Capacity and Competency Requirements in Local Government. Retrieved from http://www.ipa.ie/pdf/CAPACITY&COMPETENCY_SEPT2019.pdf
Robbins, Stephen et al. (2010) Organizational Behavior. Supporting Teacher Competence Development for Better Learning Outcomes. Retrieved from ec,europa.eu/education/policy/school/doc/teacher comp_en pdf
Rosenholtz, S. (1989). Teacher's Workplace: The Social Organization of Schools. New York, Longman
Sadker, M., & Sadker, D. (1997). Teachers, schools, and society. Boston: McGraw Hill.
Schultz, F. (1998/99). Multicultural Education. Dushkin/McGraw.Hill, Akron, USA. P.57. Shahid, M. Saeed. (2003). Journal of Elementary Education Vol.13. Institute of Education and Research, Punjab University. Lahore P. 1 12.
Siddiqui, S. (2007). Rethinking Education in Pakistan; Perspectives, Practice, & Possibilities. Karachi; Paramount Publishing Enterprise.
Stones, E. (1966). An Introduction to Educational Psychology. London: Methuen.
Syracuse. NY: Syracuse University. Joyce, B. & Showers, B. (1983). The coaching of teaching. Educational Leadership,40(1), 4-10.
Whiteley, Philip (2002) Motivation. United Kingdom: Capstone Publishing
Published
2020-09-21
Section
Articles
Copyright (c) 2020 Nico Irawan
This work is licensed under a Creative Commons Attribution 4.0 International License.
