Affective Commitment: The Mediating Role of Job Satisfaction (A Study on Five Star Hotel in Surabaya)
Komitmen Afektif: Peran Mediasi Kepuasan Kerja (Studi pada Hotel Bintang Lima di Surabaya)
DOI:
https://doi.org/10.21070/jbmp.v11i2.2074Keywords:
HRM Practices, Organizational Communication, Job Satisfaction, Affective CommitmentAbstract
This study aims to analyze the influence of human resources management practices (HRM practices) and organizational communication on affective commitment mediated by job satisfaction. The sample was employees of Five Star Hotels in Surabaya. With the purposive sampling method, 180 respondents were obtained as samples. The results showed that recruitment & selection and organizational communication had an effect on job satisfaction, while training & socialization and employment security had no effect on job satisfaction. Training & socialization, employment security, and job satisfaction have an effect on affective commitment, while recruitment and selection have no effect on affective commitment. Job satisfaction as a mediating variable can strengthen the influence of HRM practices on affective commitment and the influence of organizational communication on affective commitment.
References
Akgunduz, Y., & Eser, S. (2022). The effects of tourist incivility, job stress and job satisfaction on tourist guides’ vocational commitment. Journal of Hospitality and Tourism Insights, 5(1), 186-204. https://doi.org/10.1108/JHTI-07-2020-137
Adiguzel, Z., Sonmez Cakir, F., & Kucukoglu, I. (2020). The Effects Of Organisational Communication And Participative Leadership On Organisational Commitment And Job Satisfaction In Organisations. Business & Management Studies: An International Journal, 8(4), 829-856. https://doi.org/10.15295/bmij.v8i4.1593
Alsafadi, Y., & Altahat, S. (2021). Human Resource Management Practices and Employee Performance: The Role of Job Satisfaction. Journal of Asian Finance, Economics and Business, 8(1), 519-529. https://doi.org/10.13106/jafeb.2021.vol8.no1.519
Akinyemi, B., George, B., & Ogundele, A. (2022). Relationship between Job Satisfaction, Pay, Affective Commitment and Turnover Intention among Registered Nurses in Nigeria. Global Journal of Health Science, 14(2), 37-51. https://doi.org/10.5539/gjhs.v14n2p37
Alzougool, B., & Awawdeh, L. (2022). Job Satisfaction Among Non-Academic Staff In Kuwait. Journal Of Management Information and Decision Sciences, 25(6), 1-8. https://www.researchgate.net/publication/363924658
Alam, S. (2022). Analyze, Lead, and Develop Organization, People, and Their Psychology for Productive Work. European Journal of Business and Management,14(8),21-30. https://doi.org/10.7176/ejbm/14-8-03
Amah, O. E., &Oyetunde, K. (2019). Human resources management practice, job satisfaction and affective organisational commitment relationships: The effects of ethnic similarity and difference. Journal of Industrial Psychology, 45(3), 1-11. https://doi.org/10.4102/sajip.v45i0.1701
Amarneh, S., & Muthuveloo, R. (2020). Human resource management practices and person-organization fit towards nurses’ job satisfaction. Management Science Letters, 10(14), 3197-3206. https://doi.org/10.5267/j.msl.2020.6.019
Affandie, A., Sulistiyono, A., Mayasari, D., Suyono, J., & Elisabeth, D. (2020). The Mediating Role of Organizational Commitment in Relationship Between Organizational Communication on Knowledge Sharing. IEOM Society International, 7(10), 2643-2652.
Art, B., & Kaya, I. (2014). The Impact pf Job Security on Job Satisfaction in Economic Contractions versus Expansions. Econ Papers, 46(24), 2873-2890. https://econpapers.repec.org/article/tafapplec/v_3a46_3ay_3a2014_3ai_3a24_3ap_3a2873-2890.htm
Ayodele, S. M. (2022). Job Security Strategy and Job Satisfaction of Non-Teaching Staff in Public Universities in Lagos State. Journal of Strategic Management, 6(3), 21 -36. https://doi.org/10.53819/81018102t4042
Azmy, A. (2018). Recruitment Strategy To Hire The Best People For Organization. Journal of Management and Leadership, 1(2), 1-16. https://www.researchgate.net/publication/334319147
Aziz, H. M., Othman, B. J., Gardi, B., Ahmed, S. A., Sabir, B. Y., Ismael, N. B., Hamza, P. A., Sorguli, S., Ali, B. J., & Anwar, G. (2021). Employee Commitment: The Relationship between Employee Commitment And Job Satisfaction. Journal of Humanities and Education Development, 3(3), 54-66. https://doi.org/10.22161/jhed.3.3.6
Abhishek, G., Senthilkumar, C. B., & Nallusamy, S. (2018). Study on effectiveness of internal and external training to the development of employee in corporate sectors and hospitals. Indian Journal of Public Health Research and Development, 9(3), 259-264. https://doi.org/10.5958/0976-5506.2018.00219.X
Aliandi, A., Dwi, V., & Handayani, H. R. (2013). Pengaruh Jumlah Wisatawan, Jumlah Hotel, Dan Tingkat Hunian Hotel Terhadap Penerimaan Pajak Hotel (Studi Kasus Pada Kota YOGYAKARTA). Diponegoro Journal of Economics, 2(4), 203-216. https://media.neliti.com/media/publications/19605-ID-pengaruh-jumlah-wisatawan-jumlah-hotel-dan-tingkat-hunian-hotel-terhadap-penerim.pdf
Batra, S., & Hyde, A. M. (2020). Leadership, Commitment, and Socialization in the Construction Sector-A Concise Exploration. International Management Review, 16(1), 65-77. http://imrjournal.org/uploads/1/4/2/8/14286482/imr-v16n1art6.pdf
Bisharat, H., Obeidat, B. Y., Alrowwad, A., Tarhini, A., & Mukattash, I. (2016). The Effect of Human Resource Management Practices on Organizational Commitment in Chain Pharmacies in Jordan. International Journal of Business and Management, 12(1), 50-67. https://doi.org/10.5539/ijbm.v12n1p50
Butali, P., & Njoroge, D. (2018). Effect of Employee Participation on Organizational Performance with Organizational Commitment as a Moderator. International Journal of Scientific Research Management, 6(06). http://dx.doi.org/10.18535/ijsrm/v6i6.el015
Choi, J. W., Lee, S. K., &Chun, S. (2021). The Influence of Organizational Communication Recognized by Irregular Workers on Job Satisfaction and Organizational Commitment. Journal of Digital Convergence, 19(8), 101-111. https://doi.org/10.14400/JDC.2021.19.8.101
Culibrk, J., Delic, M., Mitrovic, S., & Culibrk, D. (2018). Job satisfaction, organizational commitment and job involvement:The mediating role of job involvement. Frontiers in Psychology, 9(2), 1-12. https://doi.org/10.3389/fpsyg.2018.00132
Domfeh, H. A., & William D. H. (2020). The Effect of Job Security on the Commitment of Teachers in Ghana: The Mediating Role of Career Satisfaction. Wseas Transactions on Business and Economics, April, 164-171.
http://dx.doi.org/10.37394/23207.2020.17.18
De Meulenaere, K., Boone, C., & Buyl, T. (2015). Unraveling the impact of workforce age diversity on labor productivity: The moderating role of firm size and job security. Journal of Organizational Behavior, 37(2), 193-212. https://doi.org/10.1002/job.2036
Eka, F., & Anik, H. (2020). The EffectnOf Organizational Communication And Job Satisfaction On Employee Engagement And Employee Performance At Pt. Abyor International. Dinasti International Journal of Education Management And Social Science (DIJEMSS), 1(4), 479-489. https://doi.org/10.31933/DIJEMSS
Elnaga, A., & Imran, A. (2013). The Effect of Training on Employee Performance. European Journal of Business and Management, 5(4), 137-147. https://core.ac.uk/download/pdf/234624593.pdf
Gazi, Md. A. I., Islam, Md. A., Shaturaev, J., & Dhar, B.K. (2022). Effects of Job Satisfaction on Job Performance of Sugar Industrial Workers: Empirical Evidence from Bangladesh. Sustainability, 14(21), 2-24. https://doi.org/10.3390/su142114156
Giancaspro, M. L., Manuti, A., lo Presti, A., & de Rosa, A. (2021). Human resource management practices perception and career success: The mediating roles of employability and extra-role behaviors. Sustainability, 13(21), 11834. https://doi.org/10.3390/su13211
Gopinath, R., & Natarajan, S. (2014). Recruitment and Selection influencing Job Satisfaction-A study with reference to BSNL, Madurai SSA. International Journal of Scientific Research, 5(7), 1-9. https://doi.org/10.13140/2.1.2849.0888
Hair JR, Joseph F., William C. Black, Barry J. Babin, & Rolph E. Anderson. (2019). Multivariate Data Analysis. 8th ed. United Kingdom: Cengage.
Harrison, R., Chauhan, A., Minbashian, A., McMullan, R., & Schwarz, G. (2022). Is Gaining Affective Commitment the missing Strategy for Successful Change Management in Healthcare? Journal of Healthcare Leadership, 14, 1-4. https://doi.org/10.2147/JHL.S347987
Hauret, L., Martin, L., Omrani, N., Williams, D. R. (2022). How do HRM practices improve employee satisfaction? Economic and Industrial Democracy, 43(2), 297-296. https://doi.org/10.1177/0143831X20962199
Hassan, S., & Mahmood, B. (2016). Relationship between HRM Practices and Organizational Commitment of Employees: An Empirical Study of Textile Sector in Pakistan. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(1), 23-28 https://doi.org/10.6007/ijarafms/v6 -i1/1952
Hassi, A. (2019). You get what you appreciate: Effects of leadership on job satisfaction, affective commitment and organisational citizenship behaviour. International Journal of Organizational Analysis, 27(3), 786-811. https://doi.org/10.1108/IJOA-08-2018-1506
Hadziahmetovic, N., Demir, S., Budur, T. (2022). Leadership Style And Affective Commitment At Family Businesses. International Journal of Social Sciences & Educational Studies, 9(1), 318-335. https://doi.org/10.23918/ijsses.v9i1p318
Hauret, L., Martin, L., Omrani, N., & Williams, D. R. (2022). How do HRM practices improve employee satisfaction? Economic and Industrial Democracy, 43(2), 972-996. https://doi.org/10.1177/0143831X20962199
Hussien, F. M., Ibrahim, Y., & Naser, H. A. (2021). The impact of human resource management practices on job satisfaction and affective commitment in Hurghada resort hotels. Journal of Hospitality and Tourism Insights, 5(5), 905-926. https://doi.org/10.1108/JHTI-02-2021-0045
Islam, M., & Al-Shams, T. (2021), The Impact of COVID-19 on Employee’s Job Security and Job Satisfaction of Bangladesh. ABC Research Alert, 9(3), 109-126. https://abc.us.org/ojs/index.php/abcra
Ilyas, O. Osman Y., Selcuk, C., & Nevil, B. (2019). The Impact of Work Autonomy and Organizational Commitment on Organizational Communication. International Journal of Behavior Studies in Organizations, 2, 10-17. http://dx.doi.org/10.32038/JBSO.2019.02.02
Kakakhel, S. J., Khan, A., Gul, S., & Muhammad Jehangir, D. (2015). Impact of Organizational Communication on Organization Commitment and Job Satisfaction: Assessing the Moderating role of Physical Work Environment. J. Appl. Environ. Biol. Sci, 5(12), 313-321.
Karaferis, D., Aletras, V., & Niakas, D. (2022). Job satisfaction and associated factors in Greek public hospitals. Acta Biomedica, 93(5), 2-15. https://doi.org/10.23750/abm.v93i5.13095
Koech, S. J., Chepkilot, R. K., & Waiganjo, M. (2020). Effect Of Recruitment And Selection Practices On Job Satisfaction Of Security Personnel In Public Secondary Schools In Baringo County, Kenya. International Journal of Business and Management Review, 8(5), 1-14. https://www.eajournals.org/wp-content/uploads/Effect-of-Recruitment-and-Selection-Practices-on-Job-Satisfaction-of-Security-Personnel-in-Public-Secondary-Schools.pdf
Luturlean, B. S., Prasetio, A. P., & Saragih, R. (2019). The Effect of Human Resource Practice, Perceived Organizational Support and Work-Life Balance in Enhancing Employee’s Affective Commitment. Journal of Management and Marketing Review, 4(4), 242-253. https://doi.org/10.35609/jmmr.2019.4.4()
Liao, G., Zhou, J., & Yin, J. (2022). Effect of Organizational Socialization of New Employees on Team Innovation Performance: A Cross-Level Model. Psychology Research and Behavior Management, 15,1017-1031. https://doi.org/10.2147/PRBM.S359773
Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public Relations Review, 45(3), 2-12. https://doi.org/10.1016/j.pubrev.2019.03.001
Mc Kay, K., Kuntz, J. R. C., & Nashwall, K. (2013). The Effect of Affective Commitment, Communication and Participation on Resistance to Change: The Role of Change Readiness. New Zealand Journal of Psychology, 42(1), 55-66. https://www.psychology.org.nz/journal-archive/Kuntz1.pdf
Moshoeu, A.N., & Geldenhuys, D.J. (2015). Job insecurity, organizational commitment and work engagement among staff in an open distance learning institution. South African Business Review, 19(1), 22-43. http://hdl.handle.net/10500/18961
Nizam, K., Ali Channa, M., Saghir, W., & Hameed, S. (2022). Recruitment and Selection Process Comparison for the Searle Company Limited and Sami Pharmaceuticals (Private) Limited. Hong Kong journal of Social Sciences, 59, 478-485. https://www.researchgate.net/publication/364239662
Nguyen, H. D., Tran, D. M. T., Vu, T. B., & Le, P. T. T. (2020). An empirical study of affective commitment: The case of machinery enterprises in Hochiminh City. Organizations and Markets in Emerging Economies, 11(22), 429-445. https://doi.org/10.15388/OMEE.2020.11.41
Nikolaou, I. (2021). What is the Role of Technology in Recruitment and Selection? Spanish Journal of sychology, 24(2):1-6. https://doi.org/10.1017/SJP.2021.6
Odoardi, C., Battistelli, A., Montani, F., & Peiro, J. M. (2019). Affective commitment, participative leadership and employee innovation: A multilevel investigation. Journal of Work and Organizational Psychology, 35(2), 103-113. https://doi.org/10.5039/jwop2019a12
Rasool, S. F., Samma, M., Wang, M., Zhao, Y., & Zhang, Y. (2019).How human resource management practices translate into sustainable organizational performance: the mediating role of product, process and knowledge innovation. Psychology Research and Behavior Management, 1(12), 1009-1025. https://doi.org/10.2147/PRBM.S204662
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162-174. https://doi.org/10.21511/ppm.19(3).2021.14
Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personnel Review, 45(1), 161-182. https://doi.org/10.1108/PR-01-2014-0007
Saeed, O. A., & Waghule, S. N. (2021). Exploring the Association between Job Satisfaction and Productivity: empirical evidence from India. Studies in Economics and Business Relations, 2(1), 60-71. https://doi.org/10.48185/sebr.v1i1.301
Sabbaghi, H., Kalantarion, M., Yaseri, M., Kheiri, B., Rajavi, Z., & Safi, S. (2022). Job Satisfaction among Ophthalmologists in Iran. Journal of Ophthalmic and Vision, 17(4), 543-550. https://doi.org/10.18502/jovr.v17i4.12315
Sekaran, U., & Bougie R. (2020). Research Methods for Businees: A Skill Building Approach. 8th Edition. India: John Wiley & Sons Ltd, Publication.
Surji, K. (2014). The Positive Affect of Leadership on Employee Performance and Its Impact on Improving Workplace Environment in Addition to Organizational Culture. European Journal of Business and Management, 6(25), 150-161. https://www.researchgate.net/publication/313636490
Sinunlingga, A. C., Aseanty, D. (2017). Peran Kepuasan Kerja dan Komitmen Afeksi antara Caring Climate dan Kinerja Karyawan. Jurnal Manajemen dan Pemasaran Jasa, 10(2), 187-199. https://doi.org/10.25105/jmpj.v10i2.2275
Trajkova, K., Andonov, M., & Mihajloski, J. (2014). Role of Organizational Communication on the Affective Commitment. International Review of Management and Business Research, 3(1), 517-527. https://www.irmbrjournal.com/papers/1394282878.pdf
Tuffour, J. K., Bortey, F. M. 2022). Effect of Work-Family Conflict on Job Satisfaction of Small Enterprise Managers. Economic and Business Review, 24(4), 208-221. https://doi.org/10.15458/2335-4216.1310
Wilson, M., Uganda, I., Mugizi, W., Nuwatuhaire, B. (2018). Recruitment, Selection and Employee Commitment of Academic Staff in the Context of a Private University in Uganda. International Journal of Innovative Science and Research Technology, 3(12), 75-83. https://www.researchgate.net/publication/338209933
Wahyuningtyas, N. F., Emilisa, N. (2023). Faktor-faktor yang Mempengaruhi Organizational Commitment pada Karyawan Rumah Sakit Swasta di Jakarta. Jurnal Sains Manajemen Akuntansi, 15(2), 230-243. https://doi.org/10.37151/jsma.v15i2.156
Yanchovska, I. (2022). Scales For Measuring Employee Job Satisfaction. Mechanics Transport Communications Academic Journal, 11(1), 31-38. https://www.researchgate.net/publication/363090288
Yukongdi, V., & Shrestha, P. (2020). The Influence of Affective Commitment, Job Satisfaction and Job Stress on Turnover Intention: A Study of Nepalese Bank Employees. Review Of Integrative Business and Economics Research, 9(1), 88-98. http://buscompress.com/journal-ome.html
Zhou, D., Yang, S., & Li, X. (2022). Internet Use and Job Satisfaction: Evidence from China. International Journal of Environmental Research and Public Health, 19(19), 2-16. https://doi.org/10.3390/ijerph191912157
Downloads
Published
Issue
Section
License
Copyright (c) 2025 B. Medina Nilasari, Nikita Suwandi
This work is licensed under a Creative Commons Attribution 4.0 International License.
